Search Castles in Boracay Island

"The worst of the worst customer service from the time we were checking in. We were the first at check-in counter as we arrived at the hotel at around 8 AM. We understand check-in time is 3PM so we patiently waited. However, we noticed they have been letting in everyone that came in to the check-in counter so we tried to follow up multiple times. They’ve been telling us no available room yet which is hard to believe because everybody that came in from 9AM till 2:55PM got in except for us. Finally, at exactly 3PM they let us get a room. They said that check in time is actually 3PM. REALLY???"

"Location of property was excellent on beach front and near DMall with close proximity to many eateries and bars. Buffet breakfast had a wide range of food but was disappointing with the “hot” food options being cold, such as fried eggs and heated food not hot in the bain marie. Omelette station was in the corner creating major congestion, with bacon eggs sausage and people waiting on omelettes. Layout could be improved for better flow. Food was hardly topped up especially during busy times resulting in many selections being empty, resulting in a “stingie” feel Roof top infinity pool was great. Cocktails were very watered down. Housekeeping staff were great."

"Loud music during the afternoon "

"Yes"

"Best breakfast we had. The room is always clean and tidy. Staff are friendly and very helpful. Beach is great with less people and it feels like you have your own private beach"

"Property was great for large groups, staff was very very accommodating and checked at least once a day on how things were going. Travelers need to understand that this is not beach from but across the Main Street on a corner. Not the prettiest surroundings but the property amenities make up for it very easily."

"The manager that helped us check I was so helpful. Every time we would pass by an employee they would smile and say hello. Everyone was so welcoming and so helpful. Transportation into the city was easy to obtain via the hotel. One of the best experiences in my life. The hotel is clean the rooms are beautiful and clean. I would 100000% Stay here again."

"We like the food and stuff are very accommodating"

"Great family resort. Breakfast ok, food in restaurants lovely. Staff fab & once we understood transport from airport to resort it was great. I feel more explaining of process from getting from Boracay airport to Boracay island. Overall a wonderful stay."