6/10 Okay
Jay
Traveled with partner
Apr 23, 2024
Liked: Property conditions & facilities
The Grand Hyatt Bogota was not what I thought it would be. It was simply another hotel who thrives off the pristine reputation of what it once was.
The staff is mostly polite but many were limited in their ability to speak English.
The rooms were clean but the carpets were dirty. As someone who stayed in their king size corner Andes suite (800 sqft) I was a bit disappointed with the condition of the carpet within the bedroom.
The Spa staff were a bit rude and seemed lost. Many of them did not speak English at all and they ended up making what was suppose to be a street fee experience a stressful one.
The security is all over the building and you feel safe. Despite M16s being held by the presidents army because the president is there. But still the presence of safety is there.
The outside of the building is neat but the surrounding areas are a bit of a mess and not well maintained.
As much as I enjoy the amenities and comfort ability of the Hyatt, I believe my next visit would be better suited at the Hilton or another competitor due to my subpar experience with a hotel that is suppose to offer an excessively comfortable and relaxing stay
Jay
Stayed 8 nights in Apr 2024