4/10 Poor
Jason
Business traveler, Traveled with partner
May 11, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
BW Plus should be renamed BW Minus. What an overpriced joke. When you pull up, the hotel looks good. The exterior is maintained and it's a more modern feel than other hotels. The lobby is decent and the staff were all friendly and check-in was fast. I used the free EV charger, so that's a posiitive. (There are 2).
At night, the elevator (there are a total of 2) was very slow, even to the 2nd floor. The room is underwhelming. While it's newly redecorated, but it's got a good amount of wear and tear. The LVP in the bathroom is worn, chipped and pitted and stained. The toilet is RV sized, it would be good in an elementary school, but not sized for adults. The corner sink is small, but usable. The shower is fine, decent water pressure. We had 1 washcloth, 1 floor towel and 3 towels. Odd.
Breakfast, for a $320 a night rate, was less than expected. There was only a coffee 'machine', no coffee dispensers when you don't want to wait for the machine. The machine only makes espressor or coffee, so why have it? There is 1 waffle machine, they need 3. There was biscuits, gravy, oatmeal, watery eggs and weird bacon. The pastries (the ones kept in the clear case) were pretty lousy, not much to pick from.
After breakfast, I was treated to both elevators being out of order. This was college graduation weekend, so there were only about 500 people trying to check out and had to lug their stuff down the stairs. Ridiculous. Oh, and I walked the entire first floor and there are no stairwells
Jason
Stayed 1 night in May 2024