From 8.40 am I tried to raise someone at Reception on at least 3 times over I/2 hour. No one came to answer the bell and the only one around, a waitress could not locate ANYONE. You lost a £100 sale.
Douglas
2024 年 3 月に 2 泊滞在
10/10 (非常に良い)
Annamarie
2024 年 3 月 8 日
Annamarie
2024 年 3 月に 1 泊滞在
8/10 (良い)
Jason
2024 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jason
2024 年 2 月に 2 泊滞在
4/10 (不満)
John
2024 年 2 月 12 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Could be lovely but let down by a lack of staff.
This could be a very comfortable hotel as it is in a lovely village outside of Birmingham. However it is let down by by a lack of staff with the reception only open at check in and check out times otherwise you have you have to go find someone to help with queries. Our room looked out onto a flat roof on which were placed various refrigeration units which were very noisy at night and the window had frosted glass, presumably to mask the view. Whilst the cooked food at breakfast was ok the continental display was poorly stocked due the lack of staff resulting in guests having to constantly ask for things such as butter, milk and bread for the toaster. However the staff in the Chef and Brewer pub in the same premises during the evenings were extremely helpful and the evening meal excellent.
John
2024 年 2 月に 2 泊滞在
6/10 (普通)
John
2024 年 2 月 9 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Comfortable Stay
Can't charge anything to room, real pain
John
2024 年 2 月に 1 泊滞在
6/10 (普通)
Andrew
2024 年 2 月 2 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Andrew
2024 年 1 月に 1 泊滞在
8/10 (良い)
Tracie
出張
2024 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The bar area for the evening and especially breakfast was very cold as no heating on at all, otherwise very good.
Tracie
2024 年 1 月に 2 泊滞在
10/10 (非常に良い)
Sian
2024 年 1 月 30 日
Sian
2024 年 1 月に 1 泊滞在
8/10 (良い)
DAVID
2024 年 1 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was perfect for my brief stay (up from Devon for a funeral in Knowle Church) although I know the hotel well having lived in the area from 1976 to 2003.
Just one small suggestion for improvement: I believe that a direction sign to Reception is needed on the wall to the left of Room 4 pointing left. This would help enormously!
DAVID
2024 年 1 月に 2 泊滞在
6/10 (普通)
MARTIN
出張
2024 年 1 月 25 日
気になった点 : スタッフとサービス
Check in was a nightmare!
I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress.
Very poorly handled with numerous armature excuses.
I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem.
This took an hour to sort and with no apologies or any consideration for other guests waiting to check in.
Bar staff totally uninterested in serving and need training.