ビッグホーン No. 8旅行を検索する

Check in was easy, however our room smelled terrible and the bed and pillows smelled of the previous guests. The pillows overwhelming smell of body odor was so bad we had to put them outside during the night. The quilt smelled and the smell was so intense it would wake us up. We were unable to do anything about because we went to bed late that night. They came and did a room “re-cleaning” but I am at this point doubting it was even cleaned the first day. We literally slept in someone else’s sheets. After the cleaning the second day I attempted to use the yoga mat and it had a huge dirty, crusty brown spot on it. Yes, they replaced when I sent a pic but overall they said they could really not do anything for us because we booked through Expedia. Overall, will not return. The staff was responsive, but offering me a 30% discount for my next stay doesn’t compensate for sleeping in someone else’s filth. We had to have them supply a diffuser to get rid of the smell on the room even after their “re-clean”.

I drank one of the paid water bottles provided in the room, and it said $6. When checking out, I mentioned this and had it added to the bill. So, when I checked the receipt now, the refreshment was $21. I was charged $21 plus tax for just one bottle of water. I feel like my enjoyable stay was wasted.

It was amazing! I definitely want to go again.