Big Pond Vacation Rentals

"Did not utilize breakfast option, caretaker was very helpful upon arrival. Would stay there again."

"The first day the sausage and potatoes were really overdone. the second day the bagels were so stale that you could not pull them apart."

"At 5:30A this morning, the TV in the next room began playing very loudly. My husband called the front desk and asked the night clerk to address the issue. When nothing happened, he went and asked why - the night clerk said he called the room and knocked on the door - but got no response. He then refused to do anything else. My husband had to resolve the problem himself by banging on the door - after that the TV was shut off. I might add that this solution was really unacceptable as who knows what was going on in that room - clearly an unsafe situation. The next morning when my husband asked again why the night clerk couldn't address the issue - the night clerk became confrontational and quite belligerent - asking my husband if he had a problem. I expect if staying at a hotel to be treated with respect by the staff and the staff should be able to handle issues as they arise. This was not the case; and may be the result of insufficient training / preparation? 5:30AM is much too early to be awoken in this manner and I personally didn't hear either the phone or the night clerk knocking on the door next to ours (I certainly did hear the TV blasting) - so apparently he didn't know how or couldn't adequately address the loudness issue plus he was very rude to us. So, for this reason, we won't be staying at this or any Comfort Inn in the future. "

"No one at front desk checking in or out. Charged me double for 150 new maintenance fee for damages?!!! Added 150 to my room fee of 238 And On top of that a separate 150!!! Both charges need to come off. Manager argued with me. Laundry piled up up and down halls, and place looks deserted."

"It was alright other than if you want to shower you have to shower with cold water "

"The cabin was perfect for our anniversary get away. Clean and well stocked for basic needs. Appreciated the seclusion to get away, but also the wifi access to stay in touch as needed. "

"The hotel is infested with roaches. I didn’t notice them the first few nights but saw them in the hallway. I notified the staff and they informed me that the General Manager Rohan knew about the roaches but didn’t care. We ended up spraying the hallway with roach spray. On my departure I had to spray all my belongings with roach spray. The front desk clerk, manager Tabitha, and GM were all rude and disrespectful. I tried to be understanding until they told me that there were not roaches despite the many pictures I was showing them of them. They put another guest in the room directly where most of the roaches were. "

"Friendly staff, easy check in/out. Clean, comfortable room"

"The room was very clean and the staff were super friendly. A decent amount of places to eat near by as well as a grocery store in walking distance. "