セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、遮光カーテン
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シュアステイ プラス ホテル バイ ベストウェスタン リーハイ バレーの口コミ

3 out of 5
シュアステイ プラス ホテル バイ ベストウェスタン リーハイ バレー
300 Gateway Dr, Bethlehem, PA

口コミ

7.4

良い

評価 10 - 1002 件の口コミ中 297 件が非常に良い" "
評価 8 - 1002 件の口コミ中 318 件が良い" "
評価 6 - 1002 件の口コミ中 180 件が普通" "
評価 4 - 1002 件の口コミ中 119 件が不満" "
評価 2 - 1002 件の口コミ中 88 件が非常に不満" "

7.4/10

清潔度

8.0/10

スタッフとサービス

7.2/10

設備とサービス

7.0/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

Rinkito、Japan

気になった点 : 清潔度
勝手に備品を処理された（単なる泡立てネットだが）。 少々驚いた。
2018 年 7 月に 5 泊滞在
dom からの返信 (投稿日 : 2018 年 8 月 3 日)
We do apologize about the furniture in the room, we are working on remolding our property.

6/10 (普通)

Shakiera

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
The room was dirty and the floor material was a accident waiting to happen.
2024 年 5 月に 1 泊滞在

4/10 (不満)

James

気になった点 : 設備とサービス、施設のコンディションと設備
This property was a flashback to the old 70s motels. Very outdated. Don’t expect much.
2024 年 5 月に 4 泊滞在

6/10 (普通)

Annette

気になった点 : 清潔度、スタッフとサービス
Upon my arrival I smelled mold, I'm highly allergic. Hallways are dark and there are no elevators to the second floor. Had to carry my luggage up one flight. My rooms view, a ripped curtain and dirty windows.
2024 年 5 月に 2 泊滞在

4/10 (不満)

Julian

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The toilet bowl was very short. The shower curtain had mildew. The carpeting looks worn. Lots of dogs at the hotel due to a dog show on the premises as a result some barking during the night.
2024 年 5 月に 1 泊滞在
Jeff Sからの返信 (投稿日 : 2024 年 5 月 21 日)
thank you for taking a moment to tell us of your experience. Your comments will be shared with our housekeeping & maintenance teams to put improvement plans in place so we can provide a better experience for our guests.

2/10 (非常に不満)

Brittani

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When me and my family arrived to check in at 4 was told our rooms was not ready 10-15 mins turned into 45 mins there is no elevator room door would not open stood in the hallway for additional 15 mins waiting for maintenance and the young lady at the front desk was not pleasant at all never again
2024 年 5 月に 1 泊滞在
Jeff Sからの返信 (投稿日 : 2024 年 5 月 21 日)
Brittani,Thank you for bringing these concerns to my attention. On behalf of our entire team please accept our apologies, we certainly can do better than this. Your feedback will be shared with our team and used as a tool to improve our service for all our guests.

8/10 (良い)

Sandra

2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Tyler

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ROACH I repeat a roach was found crawling over my foot and I told front desk and no accommodations were presented!!!! The front desk lady spoke very loudly and pretty much told everyone in that front lobby my room number!!!! RUN
2024 年 4 月に 2 泊滞在

4/10 (不満)

ERIC

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room was small bathroom was falling apart. Cracks in the walls and ceiling
2024 年 5 月に 1 泊滞在

4/10 (不満)

Peter

小さなお子様連れの家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Bathroom sink would not drain properly and when it did drained on to bathroom floor. Pool side/garden door had no chain to secure door and no key card would open door despite numerous cards being reprogrammed. Door from inside hotel did not work either and had to be propped open with an ashtray. I checked in Friday and left Sunday and door was like that for 2 days.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Paula

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
This hotel was filthy. The grounds were unkempt and not taken care of. The key cards did not work. When asked for towels they told us they did not have anymore. The toilet and sink were not working properly. I’m actually going to reach out to the property to make a formal complaint.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Hugo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Has a vintage feel to it that I like. The staff is professional, friendly, and responsive to my needs. (Which isn’t a whole lot because everything is in order). Parking is convenient. Ive stayed there 3 times in the last year its my “go to hotel” when I go visit Bethlehem. Its near a freeway so shopping is aprox 10-15 min drive. I just hope they dont raise the prices because of this review! Lol
2024 年 4 月に 7 泊滞在

4/10 (不満)

Roberta

2024 年 4 月に 1 泊滞在
Jeff Sからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time for our survey. This survey is used to implement changes and improvements so we can provide a better experience for our customers going forward.

8/10 (良い)

Wayne

出張
The Receptionist Are very friendly and helpful.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Glory、Willimantic

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were not allowed to do early check in (even tho there were plenty of rooms) bathtub was dirty and faucet handle was broken. Hallways were very dirty, breakfast was horrible. Asked for the laundry room and was told Inhad to walk to the hotel next door to do laundry. Way too Many guest complaining… We were a family of 4 (two children) would NOT stay there again.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Gina

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We arrived for check in and provided our room. We were able to access the outside entrance w key card; however, the key didn’t wok in our door. Went to front desk to advise. Was told maintenance needed to reprogram the door. Waited over 10 mins. Went back downstairs, mind you there is no elevator at this location. Asked for a new room, which I feel they should have provided once I mentioned that the key didn’t work. It was well after the 4:00 check in time that we were checking in. Maintenance did however come and reprogram our original room we stayed in that room. The towels had some staining on them and there was visible mold around shower tiles. The tub spigot leaked. The breakfast was a hot breakfast with multiple choices. We have stayed here before and never had these issues prior.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Malaysha

出張
気になった点 : 清潔度、スタッフとサービス
Room was fairly clean. No housekeeping the entire stay. It was hair on the towels they had in the bathroom. It was an okay stay overall.
2024 年 4 月に 6 泊滞在

6/10 (普通)

William

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス
Toilet needed to be wiped down. General dirt in corners and on floor.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

John

出張
良かった点 : スタッフとサービス
Didn't like that i couldn't take my breakfast back to my room or be able to make a second meal for my girlfriend
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Stephanie、Newark

良かった点 : スタッフとサービス、設備とサービス
Needs some renovations. But the staff are always friendly, and the hot breakfast is really good! Convenient for me when I go to Wind Creek.
2024 年 3 月に 1 泊滞在

4/10 (不満)

Brittany

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The first room we stayed in...the bed broke when i sat down. Moved to a room 4 doors down. The microwave didnt work and there was a stain on one of the sheets. Also there was no elevator to carry suitcases, we had to walk up a flight of stairs.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Sherri

出張
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Clean room with an attitude
Most importantly, room was clean and bed comfortable. Hotel itself is a but outdated and could use a renovation. Front desk staff seemed to have an attitude and was a bit rude. We had showed up early and were told that they would not check us in until at least 3:00. I asked if they do not do early check ins, she said they do but had nothing available, refusing to even check the computer to see if our room was ready. We waited until 3 but still got attitude telling us we had to now wait until 4. My husband who is disabled had come in and commented that he really needed to get off his foot. The girl then checked the computer and realized that (oh yes) our room was available for check in. And then my disabled husband had to struggle to get up to the 2nd floor as they did not have 1st floor availability and do not have an elevator. Not a good hotel for the handicapped. But a decent hotel if you're just looking for a clean room. And breakfast was decent with hot and cold selections. I've had better but I've definitely had worse.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Leo

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very nice place to stay.
The room was very spacious and very enjoyable. The only issues I had was that the soda machines were not working properly. Other than that, I was very glad I stayed.
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Kristina

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel smelled straight up after cigarette smoke, the mattress dented in. Overall the room and hotel ran down. Avoid. We ended up leaving immediately
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Christina

2024 年 1 月に 1 泊滞在

8/10 (良い)

Betsy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Day Trip
Everything was good, except the bed was very comfortable.
2024 年 1 月に 1 泊滞在

8/10 (良い)

Rob

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Bruce、Vienna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Lakeith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Price was right
2024 年 1 月に 1 泊滞在

4/10 (不満)

Alyshia、Cranford

出張, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
This property is in dire need of an upgrade. The steps to upstairs feel aluminum as you walk and sort of give. The room had light switches that did nothing, and outlets that did not work. I had to move the microwave to the desk to use it. Two of the lamps did not turn on. The shower was fine at times and others was vibrating and making a loud knocking sound. The toilet was entirely too close to the bathroom door. There were holes in the wall. I killed two flies in the room, that were in there when I got there. And lastly, the heat was inconsistent. It was blowing like crazy and it didn’t matter if it was on auto or not. I was there for an event and the manager was ridiculous about set up time. All other staff I interacted with, were friendly and helpful.
2024 年 1 月に 2 泊滞在

6/10 (普通)

Kevin

良かった点 : 清潔度、スタッフとサービス
Just Ok
You get what you pay for. It was on the cheaper side so for the value it was ok. I was frustrated that the restaurant was closed both nights I stayed. I chose this hotel because of the on site restaurant. I was unfamiliar with the area and didn’t want to leave the hotel. That didn’t work out too well. The hotel is dated but ok. Small bathrooms in room, ice machine broken. About what you should expect for the price.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Erika

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

8/10 (良い)

Jesse

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Someone dropped a fast food bag on the steps up to our room. It layed there for 3 days w/food being dragged up and down steps.
2023 年 12 月に 6 泊滞在

6/10 (普通)

Jesse

良かった点 : スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Michael

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Expensive

8/10 (良い)

LUIS

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best location
Love this hotel ! It was second stay. We visit area often for Martin Guitar!
2023 年 12 月に 1 泊滞在

8/10 (良い)

Paulette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall experience was good! Just a little outdated... especially in bathroom.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Stephanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Large, beautiful property. Great value. Easy access to historical sites
2023 年 12 月に 2 泊滞在

8/10 (良い)

Jacqueline

出張
良かった点 : スタッフとサービス
Confusing hotel
Hotel is a bit rundown and very hard to discern THATS The hotel because the Sure Stay sign is far away, like in another parking lot and the name on the outside of the hotel is different. VERY confusing Also, every morning at breakfast, I never saw an attendant. They’d be no milk left for the cereal and no one ask.
2023 年 11 月に 3 泊滞在

6/10 (普通)

Jon

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Dale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was wonderful they was right there if you needed anything
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was quiet and convenient...right off the highway. Comfortable and clean. The bed squeaked a little when i moved.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Dale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was excellent
2023 年 12 月に 5 泊滞在

8/10 (良い)

Mrs.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

8/10 (良い)

Gerard

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在

4/10 (不満)

Gary

2023 年 12 月に 1 泊滞在