ベルノーのプールのあるホテル

「女将さんがとにかくハッピーな方でした！こちらまでハッピーになりました。」

「The building itself is amazing, and the spa facilities are absolutely top-tier. However, the restaurant service falls short of a 5-star standard, despite the 5-star pricing. Service was incredibly slow, and we faced a language barrier as not all staff spoke English. For example, our pre-lunch cocktails were served with absolutely nothing on the side; when we asked for nuts, we were told they had none. We also had to explicitly ask for basic items like napkins. To top it off, the wine pours by...

「Superb new flat but poor without no milk or microwave - not everyone in the world drinks black coffee! Superb hotel and treatments but poor service upfront in the email on line booking - fortunately on arrival by having to escalate everything we got our special meal and spa -but don't know why the "total guest service" agents failed before then by neither responding nor booking what we asked for」