Berkhamsted Castle

The location is amazing! Thi

The staff is very kind and welcoming. The facilities and room were clean. Access to the bus was excellent (several just a few steps away); for the tube, it's a 10 minute walk. Having a second room with a kitchenette made the stay more pleasant. The beds were comfortable. However, the bathroom has a barn door and it about a foot away from one of the twin beds. The light switch is outside the door which means that there is no way to avoid shining a light on everyone if you use the facilities at night. The laundromat was a great add but was extremely crowded. Breakfast had a wide variety of foods but was busy and chaotic. There are only 2 elevators for over 100 rooms which means long waits in the am between people going for breakfast &/or check-out.

Location is great. 24 hour reception is good. The basement hotel suite was a nightmare. Every person entering and leaving the property sounded like elephants. Rising damp and leaking windows added to the poor experience.