Our family stayed at this location and after the stay would not go back. There were some good things but also bad things for the total cost of a one week stay. The total cost for our one week trip was over 9K and for that cost should've made our stay more at ease like at #1 family resort should as they stated.
Good things they had was the play area for the kids, the sandy beach, kayaks, paddle boards as stated, large house to accommodate large family. Monte was quick to respond to messages we sent to look at items, which was good, but there seemed to be more of an excuse that it wasn’t their fault and more our fault. Not what should occur. The hot tub was nice for the days when it rained but not cleaned when we checked in.
The bad things that we encountered compared to others we stayed at were below par. When we first arrived one of the two refrigerators was not cold. Monte looked at it and said it was due to us putting warm items in it. I've put the same items in my garage fridge and never caused it to be that warm. We only asked to check to ensure it was working properly, but after one night it was working so our assumption is the refrigerator was off or turned way down before our arrival. The pool was not heated. Not clean under couches. Charged us extra for having over 14 people. Had to bring own bath towels. Coin operated washing machines. Couldn’t find firewood. Wouldn’t go back.