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"We arrived with our two small dogs after a 10 hour road trip that was difficult, there was no one at the front desk for a good 10 minutes. When she arrived, she told us the hotel had overbooked and canceled our reservation (they did not make any effort to contact us) and that we were rebooked at a lesser value hotel which was not pet friendly. We were left scrambling for a room and had to drive an additional 30 minutes."

"We had our reservation canceled by our booked hotel and scrambled to find a room at the last minute. The front desk and manager welcomed us warmly. Our dog had an accident and they were kind and forgiving. Excellent service!"

"Love, love the staff. They always go over the top."

"I was so grateful they had a room available. It kept me from having to stay in my car. "

"After getting my kiddo ready to move back for the summer, I was exhausted and the staff went over the top to make sure my visit was easy. "

"Bonehead move to take the irons out of the rooms---especially for UM graduation weekend. Lots of stuff to be ironed on this weekend. Don't be stupid---replace the irons."

"Everything was perfect. "

"They stopped serving breakfast at 9am and they knocked on my door at 830am and woke me up out of my sleep."

"Room was clean, easy access to the university and breakfast was good!"