2/10 (非常に不満)
Falicia
小さなお子様連れの家族旅行
2026 年 1 月 22 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We traveled to your location for specifically your pool. We called the hotel to confirm it was open and was assured “yes the pool is in operational use”
My children jumped into the pool and screamed in agony at the temperature! Come to find out the pool was approximately 60 degrees and the heater was broken. Per the hotel staff, corporate was aware and had no plans to fix. The pool heater has been broken for months!!!
Not our idea of a fun night at your hotel.
We called the head office that night, furious, their response, “talk to the manager in the morning” we agin proceeded to inform them and was told nothing can be done.
Very disappointed. Will not be returning.
Falicia
2026 年 1 月に 1 泊滞在