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To put it simply, the reception staff were rude. My flight arrived early in the morning at 6.30 am, and the reception staff treated me rudely, telling me I couldn’t check in until 8 am. When I went back to reception at 8 am, they told me my booking wasn’t on their system. However, as I’d made the booking on my Xperia, I showed them the booking confirmation to verify it. Even though I’d already booked, they kept me waiting for ages whilst they entered the details into the computer, only to then tell me the room wasn’t ready yet. If they’d told me that first thing in the morning, I would have gone out... They told me that if I paid $100 for one night, they’d show me to my room early and upgrade it, so I reluctantly paid up. The room had no essentials in the bathroom, such as a bin or a glass, and no view whatsoever. My reaction was, ‘What on earth is an upgrade?’ In any case, the front desk staff were rude and I had a very unpleasant experience.

This is really a 5-star hotel, so everything is incredible except for the "Casino". We couldn't feel "Las Vegas" so much. One reason was that the casino in the CONRAD is too sophisticated.

very good

良かった点 ・施設の立地 ・駐車のしやすさ ・部屋からの景色 ・2バスルームとジャグジー ・急な予定変更にもかかわらずノーチャージで対応 残念な点 ・部屋の清掃良いが、前の宿泊者のゴミがそのまま放置 ・ソファーベッド用の毛布が破れており、ブランケットと呼ぶには薄すぎるため、せめて2枚以上の毛布のストックが欲しい ・シャワー水圧の弱さ

客室、施設などが全て綺麗で居心地が良かった。 またホテルスタッフも親切に対応してくれたので非常に満足です。