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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 463 out of 858 reviews
5 - Excellent 54%
Rating 4 - Good. 324 out of 858 reviews
4 - Good 38%
Rating 3 - Okay. 57 out of 858 reviews
3 - Okay 7%
Rating 2 - Poor. 13 out of 858 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 858 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Horrible check in, have misleading information on website when booking. Have to walk 7 blocks to another apartment after check-in. Basically no service after check-in. Asked for toilet paper and it has never come.
Stayed 4 nights in Dec 2018

5/5 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and apartment! Our only problem was with the communication with us about a change in the location of our stay, required due to plumbing problem prior to our arrival at our original apartment location. We were given an upgraded apartment, in a more central location, so no issues here! The problem is that we didn't receive any notification of the change. MH Apartments said that they notified Expedia and that we should have received a notice from them, but we did not. A surprise at 10:30 p.m. after a long day.
Stayed 4 nights in Oct 2018

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The apartment was very nice and not far from the sites I wanted to see. What I did not like was when I arrived (after paying $35 Euro for a taxi from the airport) The Concierge informed me and my companion of a problem with the apartment at the address provided and they sent us to another location 8 blocks away. I asked why they didn't contact me prior to my arrival and they just apologized but provided no alternative on how to get there and said to walk. Which we did. It was ridiculous walking that far with 3 large suit cases and additional shoulder bags. If I was informed in advance I would have taken the taxi directly there. I was not offered a ride, taxi or compensation for the mishap which was also very disappointing. They said they gave us an upgrade which it really wasn't. They just gave us an apartment with an additional bedroom which we did not need. Lastly, I brought my own cafetera (espresso stove top coffee pot) since I would have a stove available, well they fail to inform guests that the stove top was an induction stove and non magnetic pots would not work. It took me quite some time to learn that the problem was the type of cook top and not my lack of understanding on how to use it. That information should be noted in Room Amenities in the property description. Overall I had a nice experience but since I took the time to communicate with the property prior to my arrival I would have expected them to keep me notified of changes to my reservation.
Stayed 3 nights in Sep 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the apartment. Great area, it's all they said it would be. In walking distance to food stores and restaurants. The staff was excellent. Would go back again.
Stayed 6 nights in Sep 2018

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2018