Overall this house is great. It’s clean, well stocked and perfect for a family with young children. It is the perfect place to stay in the fall, spring and summer.
Our issue is that the drive way is very dangerous when not appropriately cared for. We arrived this past Friday, to a driveway covered in five plus inches of ice. It had not snowed since the previous weekend before. All roads and side
Roads were clear, including the very steep side road leading to the house. Their policy is anything 3 inches of accumulation and under they do not plow. This was clearly over 3 inches, that they allowed to sit for a week and refreeze back over.
We were able to get both all wheel drive vehicles in the driveway, but then we could not get back out. We called for help, and explained the driveway was not plowed and that the sand left to help with traction was left opened so it was frozen and of no use. We were told Todd from maintenance was on his way. He never showed. We emailed again the next morning, and was told the message was being passed to maintenance again.
My husband and dad spent the next half day scraping the five plus inches of ice off the drive way so we would could get out.
Our issue with this management company was they had a week to make the property safely accessible and they failed to do so. They also did not help when we reached out multiple times.
Do not rent this property in the winter unless you have snow chains and you don’t mind if this management company doesn’t follow through with requests.