Bank Street Gardens

On arrival there was lots of parking places and it was well signposted . Check in was great. The room was spotless and well located. It was very clean, spotless white bedding, mini bar, safe, hairdryer etc. the bathroom was very clean however the bath was small and took ages to fill. The room was quiet We ate each in the cocktail bar which was the service was excellent and the food and drink first class. Lots of comfy chairs too. Breakfast was good on the first morning however on the second morning signs were up warning of queues of breakfast was taken 8-930. Consequently we went to the Portland restaurant at 0940 and the queue to get in was significant so we went back to our room for 15 minutes . When we returned to the restaurant the queue to enter was even longer and we had to wait at least 15 minutes to enter. Some residents left without breakfast.The staff had put tea coffee and pastries out for the ‘queue’ however I do not drink tea or coffee so there was nothing suitable for me. On finally entering the restaurant there were lots of empty tables, some piled with dirty plates and staff were scurrying about. I ordered 2 fried eggs over - and waited an age . When they arrived they were not turned over so I asked for more. The same ones came back within minutes, cold and inedible. We were told by the staff there was a lot if sickness. We complained to the manager and breakfast was refunded but the experience ruined an otherwise perfect stay.

Clean room, straightforward access instructions, excellent nights sleep. The cupboard that contains the kettle/coffee maker could really use a light - it’s very dark and the radiators need bleeding.

Friendly staff very clean rooms and excellent atmosphere!