4/10 Poor
Maryam
Jan 6, 2018
Disliked: Cleanliness, staff & service, room comfort
Worstest Hotel in Baku
The worstest hotel I ever stayed on it, the most rudest reseptionest I ever met. He was taking in very rude way and requested an extra 60 ANZ per day for my daughter (7years) as he said it is the policy of the hotel. But in Hotels site which is typing in the confirmation booking that any extra bed is available and it cost 20 AZN . I told him that I will pay what is in the booking but he keep neglecting me and talking in local language to another reseptionest . After refusing, I ask him nicely to cancel the booking, but he refuse . I ask him to contact the Hotels , but he reply that they have international number and he will not call as he said it’s expensive... Finally after taking to some one on phone, he reduced it to 30 AZN /day ... once we receive the room the bed was having 4 small hairs which clearly appeared. I ask the housekeeper to Chang it , but she said that she just Chang it before while.. I ask there supervisor to chick it and directly she let them change the bedding... it was very auwful hotel . The carpet was staing with katup from previous visitor, but they clean it only after I ask them....
Maryam
Stayed 2 nights in Dec 2017