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「Hotel was very nice to stay. Staff is very frendly and helpful. The breakfast was excellent. 」

「I stayed overnight on Wednesday 3 June. On the Thursday morning I got up to find there was no hot water in my room. I had to wash and shave using cold water. Most unsatisfactory. I went to reception and the staff there was most unhelpful. I asked to make a formal complaint and asked the manager to contact me by phone or email. No follow up has been forthcoming. I feel robbed as I paid quite a high price for the room and in my opinion have not been given the customer service anyone would...

「we stayed in the hotel for a long weekend. The hotel needs a bit of cleaning, especially the SPA area.」

「We had a 2 night stay to celebrate my husband's birthday. Faultless service from the staff in all areas and particularly the restaurant. Spa area and all 3 pools are spotless, just enough loungers, more than enough towels and shade - and on a hot day a beautiful place to chill out after exploring Bath. Bar lounge menus and main restaurant menu are good value, food is excellent.」

「Location」

「Thoughtful, friendly receptionists, cheerful serving staff, room had a beautiful view and was clean. No complaints other than old cobwebs in the swimming pool windows and pool was crowded and noisy due to kids swimming lessons, which cut the useable area of pool to half」