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Hotel Sanotel

3.5 star property
Mountain retreat where guests can relax with spa treatments, enjoy terrace views, or explore the area on rental bikes - all amid alpine scenery

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Hotel Sanotel, nestled in the mountains, offers scenic views and relaxation. Enjoy the onsite spa, garden walks, or dine at Wasserfall restaurant. The property includes laundry facilities, multilingual staff, and free in-room WiFi for a comfortable stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room, Bathtub, Mountain View (Graukogl)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Double Room, Bathtub, Mountain View (Graukogl)

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Bathrobes
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Wasserfall)

Double Room (Wasserfall) | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Double Room (Wasserfall)

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Bathrobes
  • Water view
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

Family Apartment, Balcony (Zirbenzauber)

Highlights

Balcony
Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee)

Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee) | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee)

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
Kitchenette
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Comfort Apartment, 2 Bedrooms, Kitchenette, Annex Building (Silberpfennig, excl. 75€ cleaning fee)

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
Kitchenette
TV
Hypo-allergenic bedding
2 bedrooms
Hair dryer
  • Mountain view
  • 68 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
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About the neighborhood

Located in Bad Gastein, Hotel Sanotel is near a train station and in the mountains. The area's natural beauty can be seen at Hohe Tauern National Park and Gastein Vapor Bath, while Gasteiner Museum and Mining Machinery Museum are cultural highlights. Wasserspielepark Fallbach and Molltaler Gletscher are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area. Visit our Bad Gastein travel guide
Map
5640, Salzburg, Bad Gastein, Conrad-Strochner-Straße 2

What's nearby

  • Bad Gastein which includes heritage elements, rapids and a waterfall
    Bad Gastein Waterfall
    5 min walk - 0.4 km
  • Gastein Vapor Bath
    2 min walk - 0.2 km
  • Felsentherme Spa
    8 min walk - 0.7 km
  • Stubnerkogel Cable Car
    8 min walk - 0.7 km
  • Stubnerkogelbahn 1
    10 min walk - 0.9 km

Getting around

  • Bad Gastein Station
    11 min walk
  • W.A. Mozart Airport (SZG)
    84 min drive

Restaurants

  • Kraftwerk
    4 min walk
  • Straubinger Café & Bar
    3 min walk
  • Jägerhäusl
    6 min walk
  • Good Gastein Pizza | Pasta | Bar
    3 min walk
  • Hotel Mozart Restaurant
    11 min walk

About this property

Hotel Sanotel

Hotel in the mountains
You can look forward to a terrace, a garden, and a library at Hotel Sanotel. Indulge in a facial, reflexology, and a body treatment at the onsite spa. The on-site restaurant, Wasserfall, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
You'll also find perks like:
  • An indoor pool
  • Breakfast (surcharge), bike rentals, and babysitting (surcharge)
  • Multilingual staff, a front-desk safe, and a TV in the lobby
  • Meeting rooms, tour/ticket assistance, and luggage storage
Room features
All 73 rooms feature comforts such as bathrobes, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • TVs with premium channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking for EUR 12 per day; reservations required; discounts available
  • Airport shuttle on request
  • Ski shuttle nearby

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Wasserfall

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator

More

  • 2 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Minibar

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive after 10 PM should ring the bell upon arrival to request check-in assistance.
Guests booking the Standard Apartment, Kitchenette, City View (Kreuzkogel) and Comfort Apartment, 2 Bedrooms, Kitchenette (Silberpfennig) should note that services from the hotel area are not included.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 4.00 per person, per night
  • Cleaning fee: EUR 75 per accommodation, per stay (varies per unit)
    • A tourism fee is imposed by the city and collected at the property. The fee is EUR 1.1 for the first bedroom per night, and increases by EUR 1.1 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 12 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sanotel
Sanotel Bad Gastein
Sanotel Hotel
Sanotel Hotel Bad Gastein
Sanotel Bad Gastein & Residenz Hotel Bad Gastein
Hotel Sanotel Hotel
Hotel Sanotel Bad Gastein
Hotel Sanotel
Hotel Sanotel Bad Gastein
Hotel Sanotel Hotel Bad Gastein

Frequently asked questions

Does Hotel Sanotel have a pool?

Yes, this property has an indoor pool.

Is Hotel Sanotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Sanotel?

Check-in start time: 3 PM; Check-in end time: 9 PM.

What time is check-out at Hotel Sanotel?

Check-out is at 11 AM.

Where is Hotel Sanotel located?

Situated in the mountains, this spa hotel is steps from Gastein Ski Resort and Gastein Vapor Bath. Nikolauskirche and Bad Gastein Waterfall are also within 10 minutes. Bad Gastein Station is 11 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Sanotel Reviews

7.6

Good

7.6

Cleanliness

7.6

Location

7.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 16 out of 74 reviews
Rating 8 - Good. 29 out of 74 reviews
Rating 6 - Okay. 23 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 2 out of 74 reviews

Reviews

8/10 Good

Ole

Liked: Staff & service
Helt greit hotell med halvpensjon. Prøvde ikke spa avdelingen da vi prioriterte afterski. Litt langt å gå til skiheisen men skibussen hentet oss utenfor hotellet.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft befindet sich in eiern Abrißgegend, daneben Ruinen. Ein separates Haus (Residenz) ist über einen längeren Weg von dem Hotel erreichbar. Dort gibt es keine weiteren Einrichtungen. Die Wellnesseinrichtungen sind massiv in die Jahre gekommen. Es gibt keinen Reinigungsservice im Schwimmbad als auch im Zimmer.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Das Personal war sehr unfreundlich und die Mängel wurden nicht behoben. Wellnessbereich war kalt. Das Positive an der Unterkunft war die Appartements
Stayed 7 nights in Dec 2019

6/10 Okay

Jörg, Darmstadt

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Die Sauberkeit und Lage waren leider die einzigen positiven Eindrücke. Die Einrichtung ist schon sehr alt, die Betten bretthart und die Decken leider viel zu warm für das viel zu Warm beheizte Hotel.
Stayed 7 nights in Dec 2019

4/10 Poor

Bjarne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Kan IKKE anbefales

Personalet er flinke nok og hjælpsomme, især ham med hestehalen. Det er bare ikke nok. Hotellet er meget gammeldags og kedeligt indrettet, sengene er dårlige, maden er elendig, fitnessrummet er dårligt, der er ingen terrasse at sætte sig ud på i godt vejr, ej heller altaner på værelserne. Det er dog hyggeligt med vandfaldet lige uden for døren, men det er kun de mest heldige i restauranten, der kan nyde udsigten til vandfaldet. Pladserne skifter ikke løbende. Der stod bjergudsigt i beskrivelsen, vi kiggede lige ind i muren på kirken på modsatte side eller op ad en bakke
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Het vriendelijke personeel was heel gastvrij en hadden tijd voor een praatje
Stayed 4 nights in Mar 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charmerende hotel med god service

Vi havde et dejligt ophold op Sanotel. Værelserne var af ældre dato, men meget store og rummelige. Rengøring var god. Halvpension var god. Wellness m. sauna og tyrkisk bad var godt, men boblebadet og poolen var ikke så varmt. Hotellet ligger ca. 15 min. gang fra centrum, og når man går fra hotellet til centrum er det meget stejlt. Jeg ville helt sikkert bo der igen.
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Familj på skidåkning

Vi hade en lägenhet som var OK i storlek men sliten. Daglig städning var bara tömma soptunnor, inget mer även om det stod på bokning. Vi hade inte förbokat frukost och när vi kom fram var det full. Det var dock lätt at fixa själv i lägenheten. Personal i restaurangen var supertrevligt, i receptionen var det blandat. Skulle inte åka tillbaka...
Stayed 7 nights in Feb 2019

8/10 Good

Jan

Liked: Cleanliness, room comfort

Sanotel Bad Gastein

Alt i alt en nogenlunde fornuftig positiv oplevelse. 1/2 pension som buffet både morgen og aften med salatbar flere kødretter samt vegansk. Vi fik værelser på 4 sal (elevator :-)) med udsigt og altan direkte til det maleriske vandfald. Fine store værelser i gedign østrisk stil. Fin rengøring og høfligt personale. Eneste anke var at der stort set ikke var noget vandtryk i bruseren / badekar. Lidt slidt reception og manglende bar og opholdsområde til efter ski hygge. Ved check out aftenen før afrejse, måtte jeg betale for hele opholdet (ca. 3000 Euro) selvom jeg insisterede på at de allerede havde trukket over 10.000 Dkr., mere end 1 måned tidligere. Chefen var skråsikker og ville have fuld betaling. Så betalte i første omgang. Efterfølgende samme aften lykkedes det mig at logge på den lidt sløje wifi og gennemgå min bank. Jeg medbragte min pc så hun/chefen kunne se deres egne oplysninger i min bank og den betaling der havde fundet sted. Hun fandt hårdt presset en betaling frem 5 uger tidligere og måtte refundere mig penge med det samme. jeg kan simpelt hen ikke forstå hvordan det kan forekomme når man booker gennem Hotels.com. Sløjt sløjt.
Stayed 7 nights in Feb 2019

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt med pool og boblebad

Søde medarbejdere. Skibus holder lige foran døren. Perfekt.
Stayed 4 nights in Feb 2019

4/10 Poor

Rune Morten

Disliked: Cleanliness, staff & service, room comfort

Anbefales ikke.

Her var det litt å ta tak i. Hotellet ligger bra til. Men er det et hotel eller er det leiligheter som leies ut. Det var noe vi lurte på. Årsaken til at vi lurte på det var at det sto i vår booking om at det var daglig renhold. Noe som ikke stemte, da vi hadde en leilighet/ residens som de så fint kalte det. Vi skulle være der i 1 uke. Etter nesten at hele uka hadde gått. Så hadde vi ikke fått noen nye hånduker og rommet var ikke rengjort. Noe vi tok opp med resepsjon. Og de sa at det ikke var daglig renhold og at vi ikke hadde daglig renhold. Noe som ettertrykkelig står på vår reservasjon. Vi burde ha kommet ned i resepsjonen og spurt etter håndduker fikk vi beskjed om. Når vi da spurte om de kunne bytte håndklær så skulle de gjøre det. Noe de selvsagt ikke gjorde. Vi orket ikke på nytt å gå å klage i resepsjonen. Men brukte de gamle håndklærne. Vi spurte også om man kunne regulere varmen på rommet på grunn av at det var veldig varmt der. Men da fikk vi beskjed om å sette opp vinduene. De sto oppe hele uken på grunn av at man ikke kunne regulere den. Bruker normalt ikke å klage slik, men her var det skikkelig dårlig. Vi lå ikke i selve bygningen men i en bygning rett opp i en bakke over en vei. Ca 20 meter fra selve bygget. Wifi fungerte ikke.
Stayed 7 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Allt bra förutom personalen i receptionen.

Väldigt stort och rent hotell dock var det nästan alltid sura miner i receptionen. All annan personal var mycket trevlig.
Stayed 7 nights in Dec 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt sted, vi kommer tilbage.

Meget fint og stor lejlighed. Bus stop foran hotel,og efter 5 stop var vi på ski pisten i Bad Gastein. Det var meget nemt da vi har haft også vores 2 børn med. View fra vores lejlighed.
Stayed 6 nights in Dec 2018

6/10 Okay

matti

kesä kuumalla ilmastoinnin puute iso miinus,suihkukaappi myös pieni,sijainti ok
Stayed 4 nights in Jul 2018

10/10 Excellent

snowman, Göteborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell med bra läge

Rymliga rum för en Familj på fem personer. Fantastisk utsikt och trevlig personal. Fräscha badrum. Spa avdelningen var fin och perfekt för att återhämta sig efter dagar med vandring.
Stayed 5 nights in Jul 2018

10/10 Excellent

Tino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ruhiges Hotel mit sehr gutem Service

gutes Hotel, sehr ruhig, etwas abseits des Ortskerns, ideal für Familien, sehr guter Service
Stayed 6 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort

Unprofesisonell

Heizung ließ sich nicht regulieren. Im ersten Zimmer war es ca. 35 Grad und der Labello meiner Tochter ist im Bad geschmolzen. Daraufhin haben wir das Zimmer gewechselt, das nächste Zimmer war allerdings eiskalt und wir mussten nahe der Heizung sitzen, um nicht zu frieren. Am nächsten Tag standen plötzlich andere Gäste in unserem Zimmer, da die Rezeption das Zimmer doppelt vergeben hatten. Als Krönung wurde dann die Rechnungsbetrag zweimal belastet, einmal über ein Buchungportal, dann noch einmal im Hotel, da das Personal keinen Überblick hatte. Alle Mitarbeiter, obwohl freundlich, machten einen heillos überforderten eindruck.
Stayed 4 nights in Dec 2017

6/10 Okay

Jackie

Disliked: Staff & service

Pictures on hotel com must be of a diffeee9hotel.

The main hotel pool area and the waterfall view are the best part. Stayii g in the residents part af the hotel is awful. The walk to the main hotel is steep and a couple of blocks. Housekeeping didn't make the beds and didn't even bothered to show up the next day. Carpeting was dirty and stained. Floors could have been cleaned. I would stay someplace else.
Stayed 3 nights in Aug 2017

10/10 Excellent

Åsa

Liked: Cleanliness, room comfort
Tyvärr var ingen bastu igång under våra dagar här. Bara en bubbelpool där det var fullt med smågrus. Det luktade mögel i badrummet. Men ett fantastiskt stort badkar!
Stayed 2 nights in Jul 2017

8/10 Good

Fredrik

Disliked: Staff & service

Bra hotell

Bra utgangspunkt for skikjøring. Skibussen går rett utenfon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Prisvärt

Ett prisvärt boende i vacker miljö. Lite långt ner i dalen, från centrum

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Ett hotell som sett sina bästa dagar

Slitet hotell som behöver en rejäl dos renovering. Ligger längst ned i dalen så buss / Taxi till skidlift är ett måste. Frukosten är helt ok, middagen testade vi inte.

6/10 Okay

Jürgen und Anna, Oberfranken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nettes Hotel

War mit Tochter zum Skifahren in Wagrain und habe ein Appartement im Hotel Sanotel in Bad Gastein für zwei Tage gebucht. Das Appartement war sehr sauber und groß. Kleine Küchenzeile mit Kühlschrank und zwei Kochfeldern. Eßtisch und Sitzecke. Im Spa Bereich (Schwimmbad, Sauna, Infrarotkabine) alles sauber. Die Betten sind hart gefedert. Die Schallschutzfenster reduzieren das Rauschen des Wasserfalls super gut. Wer jedoch bei geöffneten Fenster schlafen will, der muss mit der Natur leben (schlafen ;.)) Würden jederzeit wieder das Hotel buchen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Waren übers Wochenende aufgrund eines Events dort. Wer gerne bei offenem Fenster schläft und es ruhig mag sollte die Zimmer mit Blick auf den Wasserfall meiden. Der Wasserfall ist zwar schön aber bei Nacht empfanden wir es als störend (sehr laut). Frühstück Buffet war jetzt auch nicht so das Highlight, aber das ist Geschmackssache. Sonst alles in Ordnung.

6/10 Okay

Verified traveler

Liked: Staff & service
Hyvä loma oli kokonaisuudessaan, hotelli mukava ja ystävällinen henkilökunta. Säät olisivat voineet olla aurinkoisemma (nyt oli vain yksi kunnon aurinkopäivä).