We were very disappointed in our stay at La Casa Serena and expected a better value for the cost. Yes, the location was great, communication good etc. but the unit isn’t as presented. I think we had clean beds but housekeepers need to do a much better job. There is dirt in the woodwork in places, especially the master bath. The living room carpet had not been vacuumed and was faded and worn. Then we cooked with pans and utensils that were unsafe due to wear and tear; spatulas ready to break, handles on pans ready to fall off, and old burnt pan bottoms. The dishwasher did not work and we were notified the day we moved in. There was one wine glass and the other glasses did not match. It would take the owners very little money to improve just those items. Will never stay there again and we also will not recommend the complex to anyone else. The pool and hot tub should be fixed or at least unlocked so renters can sit in the sun. And last but not least, the laundry room could be cleaned and brightened up.