2/10 Terrible
Elizabeth
Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our stay would have been great except for two things:
1) On our last night in the hotel, the fire alarm went off at 2:30 AM. We woke up, threw on our clothes, and ran outside. The fire department came and said everything was fine, it was just an alarm error. We went back to our rooms and tried to get back to sleep. At 3 AM, the alarm went off again, and we again got up, dressed, and went downstairs-- an employee was trying to shut off the alarm but didn't seem to be able to. The fire department came and got it shut off again. We went back to bed, again, worried we wouldn't be able to get back to sleep. We had only just started to doze off, when ~5AM, the alarm went off yet a third time. We were checking out that day and had to catch an airplane later that day, but clearly weren't going to get any more sleep, so we just packed our things and left the hotel-- the alarm was still going off as we left. We only got a couple hours of sleep, which was not how we wanted to end the last night of our vacation.
2) The curtains need to be longer in the left window in room 211-- they don't reach the top of the air conditioner and are too short to block out all of the light coming from the very bright light on the side of the building that illuminates the pool all night.
Elizabeth
Stayed 5 nights in Apr 2024