Beautiful property. Clean. Pool was nice but the pump did not run the entire time we were there. We notified the host & we were told they were getting their team. No one came out. We were not able to swim one of the days we were there. The AC didn't run on the 2nd floor the first night. We reached out the next morning & we were told they were getting with their team. No one came out. We located a manual with an explanation of how to set the temperature on each floor. If we had not come across the manual, we would have spent another night without are on the second floor. Freezer froze up & we had to remove a huge chunk of ice to get it resolved. We had no ice the first 2 days. We asked for some type of refund or an extra night for all the inconvenience. We were offered to pay 400 for an extra night as we were leaving to check out. We did not receive check-out procedures until 15 minutes before checking out. Communication was quick and apologetic. No response once we check back in regarding concerns. Other: spiders everywhere, wasp nests (we took care of these), shower head fell off, curdled coffee creamer,