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サンセット イン - オーガスタの口コミ

2 out of 5
サンセット イン - オーガスタ
3034 Washington Rd, Augusta, GA

口コミ

7.2

良い

評価 10 - 147 件の口コミ中 38 件が非常に良い" "
評価 8 - 147 件の口コミ中 57 件が良い" "
評価 6 - 147 件の口コミ中 25 件が普通" "
評価 4 - 147 件の口コミ中 8 件が不満" "
評価 2 - 147 件の口コミ中 19 件が非常に不満" "

7.4/10

清潔度

7.8/10

スタッフとサービス

6.4/10

設備とサービス

6.8/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

8/10 (良い)

Richard

良かった点 : スタッフとサービス
Floors dirty
2024 年 4 月に 2 泊滞在

6/10 (普通)

Myles

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not many options during masters week, the rooms were so dirty I thought I was on a crime scene episode. The floors were so dirty that you have to wear shoes, and just overall a tough stay. If you’re going to the masters maybe stay 30 ish minutes away instead for the same if not less and have a cleaner room.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

James

良かった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

Dan

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Nearby establishments playing loud music
2024 年 4 月に 1 泊滞在

8/10 (良い)

Wayne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was pleasantly surprised. I stayed during Master's week and most other hotels were 700.00 plus. This hotel was very cheap in comparison so my expectations weren't very high. The facility is dated but in pretty good shape and was clean. My room was clean, linens and towels clean. Everything worked. The people at the desk (and i assume were the owners) were nice and accomodating. The only negative was that my room smelled a little of smoke. I will stay there again...
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Frank

2024 年 4 月に 1 泊滞在

8/10 (良い)

Roberto Nicola

2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Donte

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Run
2024 年 3 月に 1 泊滞在

4/10 (不満)

RICHARD

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
I had people approach me when getting out of the car to see if I wanted "anything". I got aggressive and sent them off. One tenant warned me to be careful as my car may be broken into. All within minutes of checking into the room. The room had odor that gave us a slight burning in the nose and throat. The TV would not work and the replacement for the controller did not help. People and vehicles coming and going most of the night into the early morning. It seems transient people stay here. The management was kind.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Robert

気になった点 : スタッフとサービス、施設のコンディションと設備
No water no contact no reservation had to book nxt door for $91.00 had I been contacted I could have found a comparable price.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Helen

It was ok
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Helen

Rm 153 great service
2024 年 1 月に 1 泊滞在

8/10 (良い)

Rebecca

出張, 家族旅行, グループ旅行
良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在

8/10 (良い)

David A Baker

家族旅行
良かった点 : スタッフとサービス
The room was great! Clean and no foul odors befs were fine ! The linens were a little stained but i can't complain too much as the room was the cheapest around
2023 年 12 月に 1 泊滞在

8/10 (良い)

Ben

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

8/10 (良い)

Margie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

6/10 (普通)

Kenneth

2023 年 7 月に 1 泊滞在

4/10 (不満)

Maria Daniela

2023 年 5 月に 7 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在

8/10 (良い)

debbie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Chance

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would stay again
2023 年 4 月に 1 泊滞在

8/10 (良い)

Lance

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在
Peteからの返信 (投稿日 : 2023 年 4 月 8 日)
Thank you

10/10 (非常に良い)

Patrick

2023 年 4 月に 2 泊滞在
Pete からの返信 (投稿日 : 2023 年 4 月 8 日)
Thank you so much

10/10 (非常に良い)

Michael

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was in town for the Masters. The front desk lady was really nice and helpful. The floors were newly renovated with vinyl planks. Would definitely stay here again.
2023 年 4 月に 2 泊滞在
Peteからの返信 (投稿日 : 2023 年 4 月 8 日)
Thank you

2/10 (非常に不満)

Jeremy

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cancelled reservation--poor customer service
were unable to stay even though i had a confirmation and everything when Peter got there they said room was not reserviced due to credit card payment which i had no problem with when booking the room.Also, i was not notified that there was an issue at any time. the clerk was very rude and there was no parking. Had to book with another hotel.
2023 年 4 月に 1 泊滞在
Pete からの返信 (投稿日 : 2023 年 4 月 6 日)
Sorry for the trouble sir but we tried to contact you serval times for payment and plus we don’t have truck parking at our hotel .also it was a event going in town masters tournament so we were having no cancellations or refund policy during this week.

10/10 (非常に良い)

Chris

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Standard no frills but great staff and very clean!
2023 年 4 月に 1 泊滞在
Peteからの返信 (投稿日 : 2023 年 4 月 8 日)
Thank you

10/10 (非常に良い)

Cory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Womderful place to stay in Augusta.
The owners are awesome. They are very friendly and aim to make your stay pleasurable. My room was very clean and well maintained. Ive stayed at some of the chains in the area and they pale in comparison. Can you beat aausage biscuits or egg and cheese biscuits for breakfsst with fresh fruit, and pastries? Great location to boot.
2023 年 4 月に 1 泊滞在
Peteからの返信 (投稿日 : 2023 年 4 月 8 日)
Thank you

8/10 (良い)

Diane

カップルで旅行, 家族旅行
Towels were warn and bath mat dirty. No hair blower after asking. Bathroom door did not close because hinge loose.
2022 年 4 月に 2 泊滞在
CM - Guest Relations Managerからの返信 (投稿日 : 2022 年 4 月 12 日)
Dear Diane, Thank you for leaving us with a review. It saddens me to hear that there were a few issues with your stay. In regards to cleanliness, we will be notifying the cleaning department about the issues and rest assured our standards of cleanliness wil improve. We also apologise that your request for a hair blower could not be fulfilled.

6/10 (普通)

Sahara

気になった点 : 施設のコンディションと設備
2021 年 11 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
When i showed up the staff was rude, and slow about check in. When i finally got my key and went to my room, it was trashed. The cleaning crew was a couple rooms down at the time, actively smoking inside the rooms as they cleaned. At that point i decided to not even stay here, and went somewhere else. Awful place, and ill be fighting for a refund of services i didnt even use.
2021 年 10 月に 1 泊滞在
CM - Guest Relations Managerからの返信 (投稿日 : 2021 年 10 月 18 日)
Dear Valued Guest, Thank you for bringing this to our attention. Customer service is one of the things that we value the most, and rudeness to guests is not something that we would tolerate. We will review this incident to ensure that we can take actions and correct the behavior. I hope that the incident did not give a huge negative impact to your overall experience. Hopefully, you will come back and see us again. Sincerely,

2/10 (非常に不満)

STEVEN

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Avoid this place!
The room wreaked of pot in a “non-smoking” room. Booked a king sized bed. Got 2 doubles. Sheets had stains and burn holes in them. No smoke detector in the room. Witnessed a drug deal go down in the parking lot.
2021 年 9 月に 1 泊滞在
CM - Guest Relations Managerからの返信 (投稿日 : 2021 年 10 月 13 日)
Dear STEVEN, Thank you for leaving us a review. On behalf of the entire team, I would like to apologize for failing to meet your expectations. The issues you have raised have been shared with the management and we are looking for ways to avoid these situations in the future. We still hope to get another chance to serve you. Sincerely,

8/10 (良い)

Angela

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 1 泊滞在
CM - Guest Relations Managerからの返信 (投稿日 : 2021 年 10 月 13 日)
Dear Angela, I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help is improve on our services, please do not hesitate to let us know. Sincerely,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Cheap,No Extras,Owners Are Stuck-up, Chris Thebest
Considering they have special rates directly on their site which reduces your rate down to $57.30 AFTER tax for a Queen Room and the room is clean, the owners really do work hard and take pride in the cleanliness of their properties inside and out. Since, their toddler son lives onsite,or at least is here a good bit, they make certain to get rid of anyone hanging around outside,looking like their up to no good. The cons are; in the morning, you can expect continental WHAT? Don't even expect to receive a cup of horrible black coffee, because you are out of luck. You won't even find a coffee maker in your room. Luckily, you are a hop,skip and a jump from Waffle House. No washer and dryer on premises, the owner and his wife could definitely work on their people skills considering they rely on the hospitality industry for their living. The owner will literally yell at customers for very petty mistakes they've made. His wife got very upset with me for getting locked out of my room and needing a key after dark. The worse issue I'm noticing now is that their seems to be the start of a roach problem. This is the third one I have come across and its the small little suckers that are hell to get rid of! LIf you need a cheap, no frills place to lay your head for a few days then this is definitely the best option for the money. Every comparable competitor is way worse and cost more.
2021 年 8 月に 1 泊滞在

6/10 (普通)

Kristy

出張
良かった点 : 清潔度、客室の快適度
rude staff but good price
The young lady who works as a clerk is not at all friendly. The price is good for what you get.
2021 年 7 月に 1 泊滞在

2/10 (非常に不満)

Serkan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very dirty room.
2021 年 7 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The housekeeper was nice
2021 年 7 月に 1 泊滞在

4/10 (不満)

Thomas

2021 年 7 月に 1 泊滞在

8/10 (良い)

Kirk

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在

6/10 (普通)

Kaine

良かった点 : 客室の快適度
Great
2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

Herman

気になった点 : 清潔度
Okay, i guess .😄😪
2021 年 7 月に 1 泊滞在

10/10 (非常に良い)

Julieta

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Close to many restaurants, shopping snd attractions; just off busy intersection but still managed to be a quiet place to rest, comfortable beds and bathroom. Small hotel but family friendly.
2021 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2021 年 7 月に 1 泊滞在

10/10 (非常に良い)

Anly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 4 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not clean
2021 年 6 月に 1 泊滞在

8/10 (良い)

Ryan

2021 年 6 月に 1 泊滞在

4/10 (不満)

Wanda

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

Herman

良かった点 : 清潔度、施設のコンディションと設備
The room was very clean, beddings needed changing it looked like it was slept on already. Bed was too hard ... Other then that ... It was quite n peaceful. Suggestion: maybe a folding chair would be nice to sit outside.
2021 年 6 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

Convenient
Had to wait to check in. It was a little noisy in the morning.
2021 年 5 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

2021 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2021 年 3 月に 2 泊滞在