2/10 (非常に不満)
Di
家族旅行
2024 年 6 月 24 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Except the good cleanliness of the hotel I cannot say much experience more than 1 star: the check in took a very long time; the ice machines were not working during our 2 nights stay; there was no standard sanitation set in the bathroom: shampoo, conditioner and the body wash. We asked the receptionist to bring shampoo and other standard bathroom products, it took more than 30min time and the staff was unbelievably rude to say that they need to enter the room to see if the products are really missing. Hello??? I was under the shower and my husband cannot believe what he heard from a staff in this 4-star hotel that the guests would like about the standard bathroom products??? At the end only a shampoo and body wash were brought to the room without a conditioner!
Di
2024 年 6 月に 2 泊滞在