2/10 (非常に不満)
ITAY
小さなお子様連れの家族旅行
2025 年 7 月 25 日
気になった点 : 清潔度、施設のコンディションと設備
We arrived at this location that it was supposed to be a hotel in the end. It was an apartment hotel.
When we arrive there, you have no air condition and when we spoke to the person in charge to tell him about it, he said it will take around two hours for everything to work out
We went out to eat and do some shopping and when we came back, it was still very hot in the apartment, so when I contacted the person in charge and told him about it and told him that we cannot stay there and we are leaving, he tried to convince us to move to a different location, but I said I cannot be in a place that the air condition cannot be working
I found another hotel and I asked to receive a refund for the time that I did not stay there and the person in charged denied any refund back whatsoever
Worst Customer Service ever worst experience ever I will never recommend this place to anybody
ITAY
2025 年 7 月に 6 泊滞在