The property is fantastic! Location could not be better! Near shopping street & many wonderful places to eat. We quite enjoyed our stay. Anna is nice, but communication was not good. I had numerous conversations asking if I could increase our party of 5 to 7. She fully agreed & in several notes referenced our 7 people & charged the extra for 3 people as noted in our property payment, but when we arrived she charged an additional amount! Saying it was supposed to be extra for any person over 4 in our party per night & the additional EURs charged was only a 1 nite charge, not for all 3 nights. We had no choice but to pay the add collect. Obviously she knew about extra 3 peoples since a charge was in final payment but when I asked why all 3 nites werent charged she said she has many properties to manage & very busy & I needed to change online from 5 to 7 to properly calculate it. Yet she agreed to 7 & charged 1 nite. If she wanted me to do this, should have been communicated & calculated that way & it was not. Also she knew we had 7 since the 3 extra charges were included in the original payment. We also had a problem with our taxi arrangements. Anna was kind enough to set up rides. Much appreciated! However, we could not find one of our party in a wheelchair for near 2 hrs! The taxi driver kept saying it was ok not to worry, we should wait so we did. In the meantime, 1other person in our party arrived and Anna misunderstood that, too, and called me screaming and accused me of setting up extra people for rides she knew nothing about. Again, this was all in notes to her! I also was updating her continually via text & on VRBO site, but she didn't check them & was looking for me in WhatsApp. When she did phone, she yelled that we might do things like this in America, but not in Greece! I was very taken back at her behavior & understood why she was upset that we were late, but had she checked her communications all info was there. The morning of our dept, we needed 2 taxis at 6:15AM for 7 people to the airport. Mistakenly 1 cab was ordered for 2 people & driver had to make a call to get another car. Quite stressful morning. I will highly recommend this property for home & location. Just recap everything with Anna & recap again! (I had my printed VRBO notes, but she insisted on extra pay) Not saying charge was wrong but an unexpected surprise. Shoes were left & they were very helpful shipping them back on our FedEx acct. GREAT home poor communications.