We had the airport pickup, but a new driver who brought us to the hotel next door instead. Once we got that straightened out, we still couldn't check in because it was too early, but they did take our bags. When it was time to check in, we couldn't get in touch with anyone at first, and the apartment still wasn't ready. So it ended up being late when we were hot and exhausted. But, the people there were very friendly and helpful when we did get in touch with them at last. Just a frustrating start. The apartment was great and everything we needed for the trip.