6/10 (普通)
Tashana
グループ旅行
2025 年 8 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
A lovely hotel. Only concerns were around the service. We had no response to requests sent via this app for an early check in, on arrival we requested an early check in and were told no rooms were avaliable yet but that we could go to breakfast whilst we wait. Midway through breakfast we were publicly interrupted by another staff member and told it was an extra cost which was uncomfortable (we were not made to feel like guests) as it had been offered to us without mention of cost prior but of course we paid. Additionally, we asked to leave our number and to be called if a room was available early, the receptionist agreed. When I confirmed with another receptionist later, this number hadn't been passed on and I had to leave it again. We accept that an early check in is not always available but I did not like how this was managed. Finally, we reserved the jacuzzi for the following day (our last morning) and it wasn't set up, delaying us over an hour whilst we waited for someone to arrive and then for it to be filled up. I only mention this as for such a short stay it did have a negative impact on our time at what should be a beautiful hotel.
Tashana
2025 年 8 月に 1 泊滞在
