Arboretum in Kudypy

I had a horrible experience with this hotel. I booked over a month in advance and repeatedly confirmed my arrival, including the day before, but I never received any response. On the day of arrival, I was left stranded at the airport without the access code, despite being told it would be sent 24 hours prior. I tried to contact them all morning, but their emails were invalid. Because of their lack of communication, I had to book another hotel last minute, wasting money and ruining my holiday. They refused to issue a refund. Highly disappointed and do not recommend. they are fraud