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Everything was perfect until our heat stopped working. We contacted guest services twice and they were able to get us in a new suite quickly.
The hotel was BEAUTIFUL. I had a lot of things coming in so having staff as knowledgeable and helpful as they were was very comforting. It was in a great location downtown, many restaurants and shopping in the area. Food options inside and out of the hotel, beautiful room and living set up, everything ...
Nice clean rooms, perfect location, helpful staff. Mothing bad to say about this place; I would definitely stay here again.
My family and I had an amazing time while at the Wilderness at the Smokies. There is plenty to do to keep you busy. We had planned our trip righy before the covid-19 pandemic started to happen, so we decided to stick with our plans. I am happy we didn't cancel, the resort staff were constantly disinfecting ...
The hotel was a ghost town due to our traveling during the corona virus outbreak. Everyone on staff was friendly and compliant with the CDC guidelines (gloves, sanitation, etc.). My only complaint is paying to park, but I NEVER like to pay to park.
Room was dusty. I expected more for such a new building. We were gonna use spa on Saturday evening 7pm and it was closed.