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03-6743-6572Located in Apia, Insel Fehmarn Hotel is in the business district. Faleata Golf Course and Papaseea Sliding Rocks are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Papapapaitai Falls and Piula Cave Pool.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property is well located to shops, Apia township etc. Staff customer service needs improvement from front desk/reception to housekeeping. The only good customer service we received was from the porters who help with luggage.
Close to the township, shops etc. Staff were noisy walking past rooms and laughing. It made it difficult rest during the day
Unfortunately, room service let us down. The pillow cases and sheets were not cleaned properly. they smelt of mildew, the pillow cases and sheet were not dried properly. Also we had to ask for complimentary coffee, sugar they were not refilled as part of their service. One of the beds did not have a mattress protector and sleeping on it was very uncomfortable. Also they overcharged for a cancelled booking. it has been five days and I'm still waiting for receipts of overcharged fee which I requested on Tuesday just gone. However, the service from the porters were excellent. the breakfast was excellent as usual. We would stay at Insel again, just this time it was disappointing where most times we have stayed everything has been excellent!.
I like the food especially the breakfast, good varieties and many fruits on the table. The staffs are neat and well presented, smile all the time. Also it is really good that the self contain-room have a oven, microwave and kitchen utencils and a sink so you can prepare your own favourate meal if you want to. Private and away from car noises. The only improvement I can recommend is that chairs and tables in the rooms need to have rubbers under there legs tips, so to stop squeeky noises when moved on the floor, other wise services, food, and property conditions are well matched with the price, that most travellers can afford. Malo lava, well done, from Fuifui and Roberta Teevale, always stay as guests at Insel Fehmarn Hotel, Apia, Tuamasaga Samoa. Keep up the good services.....