- Liked: Staff & service
- Disliked: Cleanliness
Friendly staff but needs updating
When we arrived at the Umit hotel, we were greeted by a very friendly receptionist. There was confusion with our booking as we were told that Hotels.com hadn't updated their prices and we needed to pay more, which was only £2 so not the end of the world - but would still prefer it if the amount we booked online was honoured. The room itself was not particularly clean and could do with some updating. The location is good. The best thing about the hotel was the chap on reception, he was a very sweet and friendly guy and tried to help as much as he could.