I strongly urge anyone considering booking this hotel to read this before handing over their money.
My experience with this hotel has been extremely disappointing, and the complete lack of communication is particularly concerning for anyone travelling alone.
I contacted the hotel through messages and received no response. Being a woman travelling alone to Turkey for surgery, reliable communication with my accommodation was incredibly important. Instead, I was left without answers or reassurance.
What I find particularly unacceptable is that the hotel failed to respond to my messages, yet when I made a formal complaint, they suddenly managed to reply.
Despite my concerns and the poor communication I had experienced, they refused to issue a refund.
This raises serious questions about their standards of customer service and how they deal with guests who need assistance.
A hotel should not leave guests feeling ignored, particularly when they are travelling alone in another country. Responding to messages is a basic expectation, not an unreasonable demand.
My experience was that communication was virtually nonexistent until I complained, and even then, my concerns were not resolved to my satisfaction.
I cannot speak for anyone else’s experience, but based on how I was treated, I would never book this hotel again or recommend it to others.
PLEASE THINK TWICE BEFORE BOOKING THIS HOTEL. If you value communication, reassurance and responsive customer service, I strongly recom