Perfect place to stay especially during a long drive! Quick and easy check in
Haidee
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Profesor: Oscar
家族旅行
2025 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El lugar super bonito, tranquilo, las vistas del lugar espectacular, la comida muy rica, tiene muchas zonas para divertirse
Profesor: Oscar
2025 年 5 月に 1 泊滞在
4/10 (不満)
Brenda
カップルで旅行
2025 年 5 月 7 日
気になった点 : 設備とサービス、施設のコンディションと設備
It was a beautiful location with a lot of potential. The staff were friendly and helpful. Unfortunately it is poorly managed. We were there for 12 days and only had our room cleaned twice. Our room had no TV (as promised on their website) No fridge. Not even a couple bottles of water. When we asked about that the response was that we had booked a Standard room. We've stayed at multiple different resorts in Mexico and Dominican Republic and always had TV, fridge, coffeepot and bottled water. We always book standard or economy rooms.
First time they cleaned was our 4th day and they only did it because the night before we had a swarm of insects coming through a hole in the wall behind the bed! They did not offer us a different room. They sprayed the hole and put tape over it. Promised to do a deep clean the next day. Their definition of deep clean is obviously different from ours. I don't think they even mopped the floor.
A few days later I asked if we could get our room cleaned. The owner/manager gave me a curt nod and was unfriendly for the rest of our stay.
Very disappointed!
Brenda
2025 年 4 月に 11 泊滞在
10/10 (非常に良い)
Nathy、Saint-Hubert
カップルで旅行
2025 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Les check-in et check-out pas compliqué.
Notre chambre avec la vue sur le llac Arenal
Les installations (piscine, spa, la salle de jeux...)
Le personnel tres gentil et accessible
Le service de laundry sur place
La présence des animaux (chiens, chevre, cochons nains. .) peuvent choquer certaines clienteles mais c'est bien indiqué sur leur site internet.
Nathy
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Joshua
2025 年 4 月 28 日
Joshua
2025 年 4 月に 2 泊滞在
2/10 (非常に不満)
mary
家族旅行
2025 年 4 月 27 日
気になった点 : スタッフとサービス、設備とサービス
Hotel itself was ok. Service was terrible. We signed up online for a night tour and the time listed on the website said 6:30 pm. I did not check the confirmation reservation for the time once in Costa Rica, I just went back to the website. We checked in about 4:30 p.m., hung out in our room and then headed to the lobby at 6:25 for our tour. We were met by Victor who seemed a little uncomfortable that we arrived for the tour. His English wasn't great which would not have been a problem if he had been able to do the tour. He took us out and was reading off tidbits from his phone. He did not locate any wildlife. We spotted an armadillo and a couple of spiders. 45 minutes later (for a two-hour tour) we were back at the lobby. When I sent an email to complain about the tour I was told that Victor was the maintenance manager and that the tour was at 6 and the guide left when we were a "no show". I knew Victor wasn't the guide when he told me there were Toucans every day and when I asked which type he said "grey". I contacted the hotel to ask for a refund of our money and they refused saying the confirmation email said 6 p.m. I sent back a screen shot to show their website said 6:30 and was told they'd let their manager know and see about a refund. Shocking - never heard from them again.
mary
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Roberto、Heredia
2025 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente opción!
Roberto
2025 年 4 月に 1 泊滞在
10/10 (非常に良い)
Kyle
家族旅行
2025 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay at the Lake Arenal Brewery. Dinner and breakfast were great, the facilities were comfortable and the staff was helpful.
Kyle
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Salim
2025 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス
Salim
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Brad
2025 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was great
Brad
2025 年 3 月に 1 泊滞在
6/10 (普通)
Doris
2025 年 3 月 8 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Pretty nature
Doris
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
Sharon
家族旅行
2025 年 3 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a gem of a resort. Beautiful property well maintained, excellent food and service, and alot to do including pickleball, nature walks, pool tables, hot tub and pool. Nice accommodations for a family of 4 (2 teenagers) where they each hot their own double bed. King size bed as well!! Highly recommend! Owner was super friendly and gave us a history of the area.
Sharon
2025 年 3 月に 1 泊滞在
8/10 (良い)
Neil
2025 年 2 月 21 日
良かった点 : 清潔度、スタッフとサービス
Neil
2025 年 2 月に 4 泊滞在
8/10 (良い)
Terry
カップルで旅行, グループ旅行
2025 年 2 月 19 日
良かった点 : スタッフとサービス
The staff was great. Checkin was a little confusing because I had 2 reservations that I needed to merge. But that got sorted out well. The place is generally clean, but a little dated. There are a number of rooms that are out of service. My understanding is that a new investor started just last year and they are working through modernizing the place. For the price it was perfectly fine.
Terry
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Francois
家族旅行, グループ旅行
2025 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing view on Lake Arenal. Plenty of amenities. Chill & friendly staff and owner.
Artistic chef and great home made beer.
This is a great value and worth the drive.
Francois
2025 年 2 月に 1 泊滞在
10/10 (非常に良い)
MARGARET
2025 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
MARGARET
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Michelle
家族旅行
2025 年 1 月 31 日
If you get a chance to stay here, do so. This place was pure magic. ❤️
Michelle
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
WALTER
カップルで旅行
2025 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you are looking for a beautiful out of the way place that has plenty of nature, this is it! The staff were excellent and very attentive. By the way did I mention the great microbrewed beers! Well worth the scenic drive and a lot less cost than staying in the city. Lake Arenal is a beautiful place and the beer is a bonus!
WALTER
2025 年 1 月に 1 泊滞在
4/10 (不満)
Karen
2025 年 1 月 25 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent restaurant and view, but…
Pro: excellent restaurant and views. Great common areas
Con: everything about the hotel room. Needs complete and thorough cleaning. Light switches were filthy. Bedding stained and faded. Walls and floors need thorough washing at minimum. fresh paint could go a long way toward a better quality experience
Karen
2025 年 1 月に 1 泊滞在
8/10 (良い)
Mohammed、Austin
カップルで旅行
2025 年 1 月 8 日
良かった点 : スタッフとサービス
Enjoyed the brewery and the beer tastings. Very lively bar and restaurant with a live Latin band. Fun place to dance and laugh with other guests. The property is a little dated and needs a major upgrade. Good value for a short stay
Mohammed
2025 年 1 月に 1 泊滞在
2/10 (非常に不満)
Jingping
2025 年 1 月 8 日
Jingping
2024 年 12 月に 2 泊滞在
10/10 (非常に良い)
Harry
2025 年 1 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was very welcoming and friendly. Nice view of the lake and convenient to activities. They offer many excursion options including a night hike on the property. Would definitely stay again when in the area.
Harry
2025 年 1 月に 1 泊滞在
6/10 (普通)
Sandhya、North Brunswick
カップルで旅行
2025 年 1 月 1 日
気になった点 : 施設のコンディションと設備
Room tub and faucets were old. There was no hot water. There were bats and insects in the bathroom
Sandhya
2024 年 12 月に 3 泊滞在
6/10 (普通)
ALBERTO
家族旅行
2024 年 12 月 28 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Entertaining hotel in a beautiful setting. Excellent service but definitely rundown. The room was substandard in all regards.
ALBERTO
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Karthik
カップルで旅行, 家族旅行, グループ旅行
2024 年 12 月 22 日
良かった点 : 設備とサービス
Lovely beautiful views of lake arenal - so many games to keep us entertained - amazing breakfast