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"Very nice staff and very quiet. Hotel is need of significant maintenance and repair."

"The room was very clean and felt like home for the days we were there. The view of Mount Renal from our bed was stunning!!!the staff were all friendly and helpful. It really was an amazing stay. We loved our personal pool. The property is very secure which was appreciated. "

"Everything was amazing. From the lovely staff, to the cleanliness to the delicious breakfast; I would 100% recommend. They also give you the option to book different tours in La Fortuna through the hotel when you get there. I highly recommend the water rafting (action/adults)! Overall, a great experience and I would come again."

"I stayed here for three nights. The first two nights were great, and the staff was friendly and helpful. However, my last night raised serious safety concerns for my family. I had to wake up early the next morning for a six-hour drive to Manuel Antonio, but around 1:00 AM, the unit next to ours started playing extremely loud music. A visibly intoxicated couple was yelling and screaming with no regard for others. I attempted to call the front desk multiple times, but there was no answer. After about 30 minutes, I open the door and yelled out if they can turn it down.. Unfortunately, another 30 minutes passed with no change. I tried calling the front desk again, as well as the emergency line, which shockingly went straight to voicemail. Around 3:00 AM, I approached the unit again, and the situation escalated. The individual became aggressive and attempted to provoke a confrontation. This only made things worse, as the noise continued even louder afterward until 5A. At that point, I felt completely helpless not only unable to get any rest, but also genuinely concerned for the safety of my wife and children. While the property itself has potential, the lack of responsive staff and proper security during a situation like this is unacceptable. I would strongly recommend considering other resorts, especially if safety and support during emergencies are important to you."

"My wife and I recently stayed at Hotel Sanctuarium for 5 nights for her birthday and 5 stars doesn’t express how much we enjoyed staying here. Every staff member from the front desk to our personal concierge to the restaurant/bar staff was top notch. They greet you everytime you enter the property, they decorated our room for my wife’s birthday, they give you tours around the hotel, they notify you when a macau is in the trees, etc. they take care of all the little details that made an amazing experience. Genesis and the restaurant staff were so friendly and welcoming Everytime we stopped by for coffee and a delicious meal. She made us feel as if we were friends before our stay! Yeraldin, Kevin and all the staff were incredibly nice and made us feel so at home while staying with them. They answered any question we had, opened the door for us EVERY time, and brought the nighttime tea to our door every night we asked. One of a kind service and attention to detail. For a new hotel, they are as experienced an anyone out there! Highly recommend anyone to stay here and you won’t be disappointed. The property is gorgeous, not overly crowded, wildlife walking around constantly, and offer couple massages down by their private river oasis! Thank you everybody from Hotel Sanctuarium. Pura Vida! "

"Breakfast was great - lots of variety. Staff was friendly. The room was comfortable but the shower was a bit of a challenge. Scalding hot or too cool but a minor inconvenience. Close to town to enjoy a variety of restaurants and bars but far enough away for quiet evenings."

"The stay was a highlight of COSTA RICA travel. This property gives you a chance to enjoy the combination of a wonderful hotel stay (with breakfast included) and hot springs. Take time and enjoy hot springs in combination with cold water swimming pools. You can spend 2-3 hours in the evening, and same time in the morning just after your breakfast. "

"A great little hotel! We stayed in a superior room, the bathrooms were on the smaller side but very clean! The bed and pillows were very comfortable. Each room had its own mini split and fan so ac wasn’t an issue. There was a nice little morning coffee package provided to make a coffee in the room but every day we received a text asking us what we would like for breakfast the next day. All the breakfasts were made fresh the morning of, as well as a plate of fruit each. Adrian was super accommodating and had our breakfast ready earlier as we booked some early morning tours. The floor where the superior rooms are located had a great hangout/lounge sitting area with a fantastic view of the Arenal volcano. There is also a water and ice refill station in the lobby area which came in handy. Honestly this hotel is something you might drive by and miss but it was a great stay! It’s more in the heart of La Fortuna, within walking distance of soo many restaurants and all tours will pickup at this location! We would definitely stay here again! Shoutout to Adrian for all the welcoming hospitality, he was wonderful!"

"The room was implacable and all staff have been extremely friendly, polite and very attentive. The food was varied and very nice every day. Good list of cocktails and the bar staff would also happily give you something that is not on the list or make all the twists you asked for, and they would remember you even though the resort was very busy. Didn’t use the parking so cannot comment on that. We had a perfect 8 night stay and would very happily return to the resort. "