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「Vivanta Kochi is a newly built hotel, just outside the city limits of Aluva. I thoroughly enjoyed my stay here. I was visiting my parents who currently live in Aluva. As this hotel is only six months old, everything is new and shiny. I loved my room as it was very large and luxurious for what I paid ($46 per night). The room has all the amenities like tea, coffee, soap, shampoo etc. It was would have been nice if the mini fridge was functional. I was woken up occasionally by the noise from the...

「食事もおいしかった。静かで、空港の送迎がありよかった。夜中に到着したが、到着のゲート外で待機していてくれたので安全だった。（事前に連絡しておいたので、到着ゲートで待っていてくれたらしい。気が付かずに、電話してしまい、結果、お迎えの人をずいぶん待たせてしまったけど、感じよく対応してくれた。）一人旅だったけど、不安に感じることはなかった。 スタッフのかたも、何度も声をかけてくれて、安心できた。」

「The front desk staff when I checked in took 700 rupees from me as he said I didn't mention 4 people but only 3. But I booked 2 rooms and both rooms where the same amount, the room with 2 person was the same as the room with 1 person. I would have been okay if he gave me a receipt for the extra 700 he took from me, but now what I am thinking is that he took that money for himself. And that's why he didn't give me a receipt for the extra money he paid. The staff in the morning was so respectful...

「My flight arrived at 3:30 a.m. Upon arriving at the hotel, I was informed that my reservation had been unilaterally canceled on the assumption that I would not show up, despite the fact that the booking was fully valid. The front desk refused to take responsibility and repeatedly instructed me to contact Expedia, the booking platform. When I contacted Expedia, I was informed that no agent was available and that they were unable to process a refund or provide any immediate assistance. As a...