Find Resorts & Hotels with Spas in Altavista, VA

"Good price. Nice room"

"On second day through final not room housekeeping service. Told that they we short of staff and that normally there after the third day of your stay you receive housekeeping service. Told to put towels in the hallway outside the room and come to the desk for new towel and wash cloth Told nothing about trash removal for the room They were polite just not informed about no housekeeping until the second day of my check in Had I known that I would not have stayed there. I did not pay for Full service in order No to receive full service Half of my hotel fee should be Refunded. I see you wanted pictures well i did not think to take them since this is the First time this has happened to me"

"Food was good "

"Clean and safe"

"I had a very disappointing experience at the Hilton Garden Inn Lynchburg. I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend."