アロー ガジャのアパート

"I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name. I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself. I repeatedly asked them to search by my name or reservation number, but they refused, and I was kept waiting for over 90 minutes. They would not take my luggage either, which significantly disrupted our sightseeing plans. It was my husband’s birthday that day, yet this terrible handling turned it into a terrible memory. In the end, it turned out that the reservation existed and we could stay, but there was not even a single word of apology for keeping us waiting. My children had been looking forward to the pool, but because our sightseeing schedule was pushed back by the delay, we couldn’t spend much time there. This was also extremely disappointing. Malacca is a wonderful place and I would love to visit again, but I don’t think I will ever return to this hotel."

"Nice clean room and facilities! I was glad to stay this hotel to rest in the evening! The water temperature in the pool was chilly for me though... Overall it was a nice hotel!"

"　ホテルの外観ロビーお部屋がとても素敵でした。想像以上に広くまたスタッフの方々の対応がとてもよくて居心地がよかったです。"

"民泊形態の宿なので、チェックインはセルフです。チェックインはワッツアップを使って行いますが、思ったよりもスムーズに行うことができました（他方でワッツアップを使わず、英語が全くダメな人だと少し難しいかも） 部屋は広くて良かったです。しかしながらシーツなどはやや清潔さに欠けているように感じました（髪の毛が残っていた。枕は、古い枕の匂いがした） 値段が安い点は良いのですが、まさに値段相応といったところでしょうか。"

"The staff are kind and hospitable, but the cleaning and changing of amenities such as towels are sloppy. The hot water and drainage of the shower are poor"

"新しくて清潔。高層階は眺めも良く快適でした。"

"good"

"分かりにくいが近くにセブンなどもあり、特に困らない。ウェルカムで暖かいクッキーをもらい、一休みできた。"

"ホテルスタッフの対応が良かったです。"