Albany Capital Center

The Hampton Inn and suites downtown Albany was listed with a rating over eight. However, that was not indicative of my experience whatsoever. Let’s start with the pros – the bathrooms and the floors were clearly updated and renovated. Both were clean, functional, aesthetically pleasing, and well situated. The next pro was the bed. Fairly comfortable, clean and again well situated. As far as pros are concerned, that is the end of my list. Now let’s talk about the problems. The front desk – the woman I spoke with was attentive, knowledgeable, and able to help me to prepare for my stay. However, the gentleman working at the front desk, the evening I arrived had myself and two other people waiting at the front door for what had to be 10 to 15 minutes before we were even let into the lobby. Once in the lobby, we were then made to wait as he fraternized with what could have been a customer or his good buddy…? Another 20 minutes. During that 20 minutes, I used the lobby bathroom, which was absolutely filthy and smelled like a sewer. I really do wish I was exaggerating. I finally made up to the room only to discover that the thermostat that is on the wall is a mere decoration, and not a functional part of the room. My room remained at a balmy 75-77 degrees the entirety of my stay. Now, in most instances, I would’ve just phoned the front desk. I actually did that, seven times and no one answered the phone and it rang repeatedly. Stay here ONLY if you absolutely must, other places near

Such a beautiful time was spent here with my family for my nephews graduation from university at Albany. We feed the birds, played family games, got in the hot tub.