Akumal Ecological Center

Perfect

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This was my first time in Mexico and my first time staying at this hotel. We were here for a week and most of the service up until the final day was very good. We checked out in the morning but left our luggage with the concierge as our flight wasn’t until the evening, and we were given wristbands as temporary identification to pass the security point (which is, importantly, a very long walk up to the main lobby) for when we returned to the hotel. This was flawed in and of itself because it was a plain white paper wristband with no indication on it at all as to what it was actually for, or where we’d got them from, but we were told that once we showed ID, security would call the front desk/concierge to confirm and then we’d be let through. We went back to the hotel in a taxi and did as we were told: showed our wristbands, showed ID, and even gave them our checkout pass. Security then talked for a while on the phone to confirm, but understandably, the driver wasn’t keen on idling while we waited for the confirmation from security and left us there at the security checkpoint in humid 30 degree heat, surrounded by flies and insects. However, because we’d already waited nearly 10 minutes by the time the driver had left, Uber charged an additional 20+ pesos on top of the $150~ we’d already spent for the additional time the driver spent waiting. We then waited an additional 15-20 minutes for security to confirm our identity and send a car for us as, like I mentioned, the actual hot