Aguergour Vacations from ￥256,622

Lovely little place, everything was perfect with helpful staff and lovely setting. Within a short walkable distance to Jamaa Lafna. The only downside was the check in which was very slow as our room wasn't ready until 4.

The only good thing was it’s location

This place is like no other - heaven on earth. The check-in process was smooth and efficient. Our villa was brilliant. It was huge with our own pool (not heated and therefore we could not use it as the water was cold), a heated jacuzzi, a living room, bedroom and a large bathroom and a store room. The bed was huge and luxurious. The bathroom had a hand-held shower, a rain shower and the best was a waterfall shower! The in-house service was exemplary. We had a direct contact with our butler via whatsapp. The team were wonderful in responding to our messages within a couple of minutes. Noura, from the service team, was fantastic. She was very pleasant and helped us sort out a small issue in the bill with great professionalism. The breakfast was excellent and Kariba and Malik made us feel at home. We booked a lot of excursions, like a visit to Imlil in the Atlas mountains, desert experience, guided tour of the old city through the concierge. Syeed who helped us, in my opinion, is the best concierge I have ever seen. His choice of places, guides, restaurants to eat were excellent. He was patient and took a genuine interest in our trips. The cars from the hotel were large, clean and spacious. The drivers always had a smile on their face. Dawood, Mohammad and Imad in particular stood out. Dawood in particular gave us a lot of history facts during our drive to the desert. We even had Thomas, the general manager, stop by and have a chat with us as we were about to leave.

What a great hotel! From the front desk staff to the cooks to the housekeepers to the shuttle drivers, they all were terrific! I definitely would come back here again. Thanks for a great stay!

The staff are very friendly and professional 5/5 and the hotel is in great condition. However: 1. there is mega construction going on; the hotel is part of a mall development and the outdoor pool space is disturbed by the sound of jack hammers drilling. 2. Also, there is an extra up charge (EUr 25 pp) to use the basement indoor hot tub for 1 hr, which is a separate locked section of the indoor pool - this was a bait and switch hence the 3 star; shame this didn’t come up anywhere else. 3. Breakfast spread is good but the selection doesn’t change. Not being able to use the pool side for some winter sun AND paying extra for a hot tub is more than enough to not stay here again.