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ホーソーン スイーツ、ウィンダム アブジャの口コミ

4 out of 5
ホーソーン スイーツ、ウィンダム アブジャ
1 Uke Street, Area 11 Garki, Abuja

口コミ

7.8

良い

評価 10 - 77 件の口コミ中 28 件が非常に良い" "
評価 8 - 77 件の口コミ中 25 件が良い" "
評価 6 - 77 件の口コミ中 15 件が普通" "
評価 4 - 77 件の口コミ中 5 件が不満" "
評価 2 - 77 件の口コミ中 4 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

7.2/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Teresita

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Properties proximity to places I wanted to visit. Room is supposed to be ready but towels were missing and other toiletries were not available.
2023 年 11 月に 7 泊滞在
Front office Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear esteemed guest,Thank you for the review and also telling us about your experiences. Your concern has been noted and Measures have been taken to correct the anomalies.Kind regards.

10/10 (非常に良い)

Lola

2023 年 7 月に 2 泊滞在
Front office Managerからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Lola,Thank you for the review. This is very important for us to do more in providing good services to our guests.Kind regards.

8/10 (良い)

Livinus

2023 年 4 月に 5 泊滞在
Front Office Managerからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Esteemed guest,Your review is important for us and we appreciate the review.This will spurs us more to do better in delivering better services to our guest.Kind regardLawal Abubakar

8/10 (良い)

Domingo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 11 月 2 日)
Dear Domingo,Thank you for the review. We are particularly happy that your experience meet your expectation.Kid regards.Lawal Abubakat

8/10 (良い)

Rhonda

出張
良かった点 : スタッフとサービス、客室の快適度
2022 年 9 月に 10 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 9 月 20 日)
Dear Esteemed guest,Thank you for the review. We are particularly happy that your stay meet your expectation.This will spurs us to do more in service delivery to our guest.Kind regardsLawal Abubakar

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.
2022 年 7 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 7 月 30 日)
Thank you very much. We are happy that your stay meet up with your expectation. We look forward to see you again. Kind regards. Lawal Abubakar

6/10 (普通)

Theda

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.
2022 年 7 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 7 月 25 日)
Dear Esteemed guest, We appreciate your review. As for the concerned issue raised, the management has taken a necessary steps to correct the anomalies so far raised. Kind regards. Lawal Abubakar

6/10 (普通)

Agbi

良かった点 : 清潔度
気になった点 : スタッフとサービス
Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water. Staff need to be more friendly, & facility needs better maintenance
2022 年 7 月に 1 泊滞在
Elie yammouniからの返信 (投稿日 : 2022 年 7 月 16 日)
Dear Agbi Thank you for your feedback, on behalf of the management kindly accept my apology on the delay in check in and the inconvenience of the the hot water that might cause you Looking forward to see you again

8/10 (良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.
2022 年 6 月に 8 泊滞在
Elie yammouniからの返信 (投稿日 : 2022 年 7 月 16 日)
Thank you

2/10 (非常に不満)

Andre

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Property needs to be renovated not worth the price also room was crawling with cockroachs.
2022 年 6 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 6 月 30 日)
Dear Esteemed guest, We are sorry that your stay did not meet your expectation. However, we have taken necessary measures to address the concerns you raised. Kind regards. Lawal Abubakar

10/10 (非常に良い)

stanley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Abuja weekend
Fun Abuja get away
2022 年 4 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 5 月 5 日)
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

8/10 (良い)

Alex

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good Hotel
Once more our stay was great! Spacious room with all the amenities and good breakfast spread
2022 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 5 月 5 日)
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

10/10 (非常に良い)

KATRINA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Please book this hotel whenever traveling in Abuja! Everything is world class, especially staff and management! I stayed here for 7 days, and it was truly a home away from home experience! Friendly staff, safe and secure environment, excellent food and beautiful location! You will NOT be disappointed!
2022 年 2 月に 6 泊滞在
Elieからの返信 (投稿日 : 2022 年 4 月 15 日)
Thank you

2/10 (非常に不満)

Marquitta

2022 年 2 月に 1 泊滞在

8/10 (良い)

Franklin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very courteous and accommodating. The morning breakfast was always very good! The only thing I didn't like was the checkout process. They could not process my VISA credit card because their machine was down. It was a good thing my Fiancee was there to do a POS transfer for the balance. Also, the Television in my room did not have a clear picture quality. I expected better for this hotel.
2022 年 3 月に 7 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 4 月 5 日)
Dear Esteemed guest, Thank you for the review, We appreciate your acknowledgment of our staff's courteousness and the breakfast being okay. As for the delayed checkout process due to machine malfunctions, we have in place to ensure that such did not happen again. Kind regards. Lawal Abubakar

10/10 (非常に良い)

Iniobong Uwem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 3 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 3 月 22 日)
Dear Esteemed guest, Thank you for staying with us. We are particularly happy that your experience meets your expectation. Kid regards. Lawal Abubakar

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay again!
Once again, it was an amazing stay. The room was almost palatial and my wife who was staying for the first time was impressed. The manager added a little extra touch by sending us a free fruit salad!
2022 年 2 月に 2 泊滞在
Elie からの返信 (投稿日 : 2022 年 3 月 5 日)
Thank You sir

10/10 (非常に良い)

Ndubuisi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cool place to be
Very friendly services with cooool breakfast included.
2022 年 1 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 2 月 2 日)
Dear Esteemed guest, Thank you for taking your time to review our services. We are glad that our services meet your expectation. Kind regards. Lawal Abubakar

10/10 (非常に良い)

Livinus

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful employees and staff, good taxi drivers attached. The breakfast etc.
2021 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 1 月 4 日)
Dear Livinus, We are delighted that our services meet your expectation. This has Spurs us to do more in service delivery. Kind regards Lawal Abubakar

10/10 (非常に良い)

Marie-Paule

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Belle chambre bien comfortable avec beaucoup d'espace.
2021 年 12 月に 3 泊滞在
Elieからの返信 (投稿日 : 2021 年 12 月 24 日)
Merci beaucoup

2/10 (非常に不満)

obinna

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible Experience
This hotel is terribly run down and needs to be fully renovated. It’s a motel/one star hotel at best and is no where near worth the price. An overall sub-par experience; I would never recommend this place for anyone.
2021 年 12 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 2 月 2 日)
Dear Esteemed guest, Thank you for taking your time to review our service delivery. We are sincerely sorry that our performance did not meet your expectation. We have put in measures to improve on the concerned issues raised. Kind regards. Lawal Abubakar

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay!
Once more, a great hotel experience. Booked for two nights and got complimentary stay instead!! Had welcome gifts left for me by the manager at check in and a complimentary fruit dish the next morning! I had absolutely no complaints. I recommend this hotel and will definitely be back!
2021 年 11 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2022 年 1 月 4 日)
Dear Alex, We are delighted that our services meet your expectation. This could spurs us to do more in service delivery. Kind regards. Lawal Abubakar

6/10 (普通)

Ajit

出張
2021 年 8 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 9 月 6 日)
Thank you for the feedback. Lawal Abubakar

6/10 (普通)

Abodunrin

出張
良かった点 : スタッフとサービス
The hotel is just okay, rooms are very big and staff member are friendly and helpful. They just need to improve on their facilities and restaurant
2021 年 7 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 8 月 3 日)
Thank you for the the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

8/10 (良い)

Presley

出張
良かった点 : 客室の快適度
2021 年 7 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 7 月 16 日)
Thank you for the review. We appreciate your concern Lawal abubakar

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2021 年 6 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 6 月 24 日)
Dear guest, We are glad that you enjoyed your stay. We appreciate your feedback

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are courtous
2021 年 5 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 6 月 2 日)
Thank you for the feedback. We are happy that you enjoyed your stay with us. Kind regards. Lawal Abubakar

6/10 (普通)

Alex

気になった点 : スタッフとサービス
Shady Hotel staff
I stayed 3 nights. Ordered dinner first and second night, signed the invoices both times. Was delayed over 20 mins on checkout when my bill was overcharged and I insisted so. I demanded for the slips and they brought 3! One had my signature and name forged!! The manager was called for and apologized! I settled the correct bill and had to rush off to the airport after being asked the description of the room service staff.(same staff both nights, I even tipped him handsomely) I think the management has to take it seriously because I want to believe this is not a random case. I am a Hotels.com Gold member and a Star Alliance Gold member also. This was easily the worst check out experience in my travel history. I will definitely NOT stay here again.
2021 年 5 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 8 月 30 日)
Thank you for the feedback. The management had taken a drastic measure on the said staff. We assure that such will never happen again Kind regards Lawal Abubakar

10/10 (非常に良い)

Oladipo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome
Amazing place to stay
2021 年 5 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 5 月 24 日)
Thank you for staying with us. We really appreciate your feedback

10/10 (非常に良い)

宿泊されたお客様

2021 年 1 月に 14 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 8 月 30 日)
Thank you for the feedback Lawal Abubakar

6/10 (普通)

Rendell

The tub was extremely dirty and housekeeping kept forgetting to leave clean towels and floor mat.
2021 年 1 月に 15 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 8 月 30 日)
Thank you for the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

10/10 (非常に良い)

Eghosa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staffs were quite professional and friendly. The rooms were very clean and comfortable. I will recommend the hotel any day.
2021 年 1 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean and hospitality is excellent
2020 年 8 月に 17 泊滞在
Elie Yammouniからの返信 (投稿日 : 2020 年 8 月 24 日)
Thank You

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hospitality,Peaceful atmosphere and very friendly staffs
2020 年 7 月に 7 泊滞在
ELIE からの返信 (投稿日 : 2020 年 7 月 29 日)
Thank You Very Much

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It’s a lovely place to stay
2020 年 1 月に 13 泊滞在

10/10 (非常に良い)

Juha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2021 年 8 月 30 日)
Thank you for the feedback. Lawal Abubakar

10/10 (非常に良い)

Katarzyna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice
Hotel is very ok and very comfortable.
Restaurant
Restaurant
2020 年 1 月に 2 泊滞在

8/10 (良い)

Annette Qvist

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
5 days lovely stay in Abuja
We stayed 5 days and had a very nice stay. The rooms are spotless clean, with a very comfortable bed. However despite of us having booked a suite for 2 people, and clearly stating this on the booking, we only got one towel in the bathroom and also had the same problem as a previous guest regarding only one breakfast being included in the room, which is nonsence, when you stay 2 people. However, the problem was swiftly dealt with by the efficient manager, and after the first mornng we had no more problems. The quality of the airport pick up and transport is poor as the hotel uses an external driver in a private car, who managed to mess up both the pick up and our return to the airport 5 days later in the morning, by not showing up, which is bad when you arrive at night in Nigeria. This just has to Work!! However the staff is very kind and helpful and they made our stay enjoyable. And the pool is lovely as well and sparkling clean, not to forget.
2020 年 1 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel, friendly people around, good food and excellent location. Worth the money.
2020 年 1 月に 3 泊滞在

8/10 (良い)

Ladycrete、Kayenta Arizona

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They upgraded the room at no charge. The WiFi is terrible, and there is no ethernet port to connect with a cable.
2020 年 1 月に 1 泊滞在
Lawal Abubakarからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Ladycrete, We sincerely apologized that our service did not meet your expectation. However, a measure has been put in place to correct the anomalies.

2/10 (非常に不満)

Tope Ashley

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and quiet. Clean and cossy rooms, check in was really easy. Staff responded to my request promptly. The bitter soup was mouth watery! Yom.
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
Breakfast was good, room was clean, but the room complementary was poor, can’t have tea replaced when requested, internal phone not working, fridge not working, no clean towels
2019 年 11 月に 2 泊滞在

8/10 (良い)

Arin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quality stay for the money
Clean, bright, comfortable room. Like most Nigerian places, wifi spotty to non-existent. Shower stall has seen better days, but plenty hot water. Also a Nigerian (mayb West African?), only one bath towel offered, even when two people staying. Nigerian hotels really need to get with it and start understanding in modern times, especially paying customers, should be entitled to their own individual clean towel!
2019 年 11 月に 2 泊滞在

4/10 (不満)

Rita

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
We paid for breakfast for two, got only one
We paid for breakfast for two, but only one person was served.
2019 年 11 月に 2 泊滞在

6/10 (普通)

P C

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Hotel facility needs to be updated/upgraded...
Facilities in this hotel are awfully awful... WiFi works only in the reception, tv channels lack volume, bathroom seems to have some leaks, bed frame has seen a lot from its lifetime... the only positive thing from this hotel is the professionalism of staff, and the service you get... I won’t blame staff for the facilities, I blame the management of the hotel... their breakfast was amazing, booked breakfast for two but was told breakfast was for one and wanted me to pay for the second one, though that was sorted after being embarrassed twice after breakfast... for the money you pay, nah... not worth it... the entire hotel needs a revamp... positive side, it’s a safe, secure and quiet environment... staff are absolutely amazing...
2019 年 11 月に 3 泊滞在

8/10 (良い)

LUIS MIGUEL

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2019 年 9 月に 4 泊滞在
Elie Yammouni.からの返信 (投稿日 : 2019 年 10 月 5 日)
Thank You Sir.