Expected a lot more for the price!! The overall feeling when you walk in the door is that you’re at a below average hotel. It’s kind of dark and humid in the lobby, not super clean. The bathtub was chipped all on the floor, there were orangish brown stain in the tub. My son said the hot tub was like an ice bath and the pool was like a hot tub. There were ants all around the indoor pool. They even put up a sign on the door that the pool was broken as he was in it, but didn’t ask him to leave. I would not stay here again
Jeff
2026 年 3 月に 1 泊滞在
2/10 (非常に不満)
Regina
家族旅行
2026 年 3 月 29 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible experience, don't stay here. Too many issues to list.
Regina
2026 年 3 月に 1 泊滞在
2/10 (非常に不満)
Misty
小さなお子様連れの家族旅行
2026 年 3 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This weekend was the most expensive weekend for these rooms for whatever reason. When we arrived and unloaded our luggage the elevators did not work so we had to make back and forth trips up 3 flights of stairs. We came in later on and went to warm food up, the microwave did not work, went to the hot tub it did not work. The sheets had little hard bqlls on them like they had been slept in 1,000 times, the coach had white stains all over it. This place was absolutely disgusting! The kitchen area was a mess as well. When we left again we had to go back and forth up 3 flights of stairs due to the elevator not working.
Misty
2026 年 3 月に 2 泊滞在
10/10 (非常に良い)
Debbie
小さなお子様連れの家族旅行
2026 年 3 月 24 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean rooms. A staff at the desk was too busy on his cell phone to pay attention to us. Only problem. Everything else was excellent.
Debbie
2026 年 3 月に 1 泊滞在
8/10 (良い)
Rosa
グループ旅行
2026 年 3 月 22 日
2 female front desk clerks were not too knowledgeable in regards of technology. That was holding up the line.
Finally called Manager and He took care of it.
Rosa
2026 年 3 月に 1 泊滞在
6/10 (普通)
Lashayle
家族旅行, 小さなお子様連れの家族旅行
2026 年 3 月 17 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The toliet didnt flush properly
The tub didnt drain properly
The air conditioner didnt work properly
Told the front desk and didnt send any maintenence
Lashayle
2026 年 3 月に 2 泊滞在
2/10 (非常に不満)
Taylor
小さなお子様連れの家族旅行, グループ旅行
2026 年 3 月 5 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was DISGUSTING when I checked in, it clearly had not been cleaned and the front desk was aware of it because they weren’t surprised AT ALL when I called to tell them and see if I could get a different room-which I couldn’t because they had no other rooms. Hair on the comforter, sheets AND pillows. Several pillow cases were dirty and didn’t smell clean. The bathroom floor had hair all over it also. Food crumbs under the bed. What I’m assuming is poop left on the toilet seat. Dirt and mold in the tub. DISGUSTING. I will never stay there again and I won’t recommend it. Had several friends also staying and their rooms were gross as well.
Taylor
2026 年 3 月に 1 泊滞在
2/10 (非常に不満)
Rosa
2026 年 2 月 21 日
Nos cancelaron a 2 horas antes de llegar que cerraron el hotel porque se rompieron las tuberías Tuvimos que reservar el Holiday inn que está atrás de ellos y el cuarto nos dalio8en 349 DLLs casi más de 100 DLLsss
Rosa
2026 年 1 月に 1 泊滞在
4/10 (不満)
Brandi
2026 年 2 月 15 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was great but the room was super dirty and in disrepair
Brandi
2026 年 2 月に 2 泊滞在
10/10 (非常に良い)
Celia
2026 年 2 月 3 日
Celia
2025 年 10 月に 1 泊滞在
2/10 (非常に不満)
Cassandra
カップルで旅行
2026 年 1 月 22 日
気になった点 : 清潔度、設備とサービス
The front desk clerk was beyond rude and acting like everything that happened was our fault. The day we checked in she ended up double charging me for the room so instead of 468.05 I paid that amount twice plus the 50 incidental fee. Then I woke up the next morning to see that another 171.05 had been taken out of my account without my permission and she was like oh well it didn’t mark the correct things on the computer so it charged you for a night thinking you hadn’t paid. Beyond this the pool was closed most of our stay due to a broken pump, the breakfast wasn’t that good, the bed was hard and wasn’t a good night sleep and the front desk hotel clerk gave us major attitude and acted like we were stupid when she’s the one that screwed up. Would not stay here again.
Cassandra
2026 年 1 月に 3 泊滞在
10/10 (非常に良い)
Dallas
2026 年 1 月 16 日
Great warm friendly competent staff!
Very Well Done!
Dallas
Dallas
2026 年 1 月に 1 泊滞在
2/10 (非常に不満)
Sadie、San Angel
2026 年 1 月 14 日
Dirty
Sadie
2026 年 1 月に 1 泊滞在
2/10 (非常に不満)
Clifford
カップルで旅行
2026 年 1 月 5 日
気になった点 : 清潔度、施設のコンディションと設備
No parking available, elevators weren’t working, had to carry luggage up stairs four floors and bed cover was dirty. Carpet and walls also dirty. Will see how rest of the night goes.
There was also a gentleman with a cane that had to use stairs.
Clifford
2026 年 1 月に 1 泊滞在
10/10 (非常に良い)
Courtney
2026 年 1 月 1 日
良かった点 : 施設のコンディションと設備
Hot
Courtney
2025 年 12 月に 1 泊滞在
10/10 (非常に良い)
David
2025 年 12 月 30 日
David
2025 年 12 月に 1 泊滞在
10/10 (非常に良い)
Ruben
2025 年 12 月 29 日
Ruben
2025 年 12 月に 1 泊滞在
4/10 ( 不満)
Miriam
家族旅行, 小さなお子様連れの家族旅行
2025 年 12 月 29 日
気になった点 : 清潔度、設備とサービス
Pro: we slept inside, mattress was moderately comfortable.
Con:
Front desk staff was rude and argumentative.
“Suite” very small.
We had booked a king bed suite (up to 4 people) for 3 people . No bedding or sheets for sleeper couch in room. Upon request, they provided one uncovered duvet and one sheet. No pillow available. Had to request second sheet. Sleeper couch mattress old and uncomfortable.
Room not cleaned, random bolt on counter in bathroom as thought someone forgot to finish a maintenance job, finish in bathtub splintering everywhere
Only shampoo, conditioner, and hand soap. No body wash or lotion.
Only one full set of towels provided. Asked for additional towels. Two mid size bath towels provided. No full size towel, hand towel or wash clothes available.
No information on breakfast provided. We asked and were told it was from 6-10am. Went to breakfast at 9:15am and were told night staff gave us wrong information, breakfast ends at 9:30am. Selection was not great, coffee was so weak it looked like tea (several guests had left their full cups by the coffee dispenser rather than drink it).
Went to pool. Didn’t have enough towels in room, pool only had dirty towel, nobody at front desk. Water and pool area were icy cold (hot tub was hot, didn’t see a button for jets or anything, literally just a little pool with hot water),
Nobody at front desk at check out to request copy of receipt (at 10:45am) , only a dropbox for keys.
Paid $150 for that!