ヘールズワースの五つ星ホテル

「It started badly when, upon entering the room, there was a smell of cigarette smoke. Clearly, the room should have been decommissioned until it could be properly cleaned and fumigated. As the property operates on an automated basis (the key is retrieved from a key safe with a code supplied by email), there was no receptionist on duty. Luckily, we managed to find a helpful cleaner who was still on the premises, who was able to arrange for an alternative room. Although better, the room did not...

「Very enjoyable stay. Excellent staff led by John the general manager, whose welcome is friendly and genuine. Top marks. Room comfortable if slightly very cramped . Excellent breakfast that used fine local ingredients. Dinner was good too, but a few of the dishes just need a little more finesse to make the Michelin guide. Overall, strongly recommended thanks to John and his team.」

「Caroline and Jeffrey were so welcoming and thoughtful. We felt like one of the family. The brrakfasts were fantastic. We would love to return. Thank you for a wonderful stay.」