Exemplary guest service is the hallmark of every 5-star hotel in Brunei. From the moment you enter the lobby, staff cater to your every need, whether recommending activities and tours or providing a turn-down service. On top of that, hotels must feature upscale conveniences to be eligible for a 5-star rating. These can include luxury baths, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.