ロドピ山脈の四つ星ホテル

「Only two member of staff were kind and courteous: Chris at reception and the young woman at the spa. Everyone else was borderline hostile. The rooms are run-down and unsafe, nothing is supplied for using the kitchenette and there is absolutely nothing complimentary, not even a tea bag. The sauna, swimming pool and gym are ok, Breakfast is also not too bad. Hotel etiquette should be enforced, such as not shouting in corridors and not smoking in rooms, which appear to be tolerated. Location is...

「The stay was ok, nothing special. No one went above and beyond. Not the best customer service but was not bad either」

「Spacious rooms, concept throughout the whole hotel, great food and even better amenities. Would highly recommend and would visit again.」

「Nice comfortable clean room, great location for town and amazing facilities.」

「Sezon bitimine denk geldiğimiz için açık büfe yoktu alakart menüleri çok da iyi sayılmaz. Kapalı havuz kötü durumdaydı kullanamadık. İlk gidişimizde memnun kaldık ama bu sefer otel boş olduğu için personelin büyük kısmını izne çıkardıklarını söylediler, genel olarak memnun kalmadık ve 1 gece erken ayrılmak durumunda kaldık. 」

「The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...

「The room was the worst hotel room I’ve ever seen and certainly nowhere near 4 star. Everything is Broken and filthy with insects and bugs. Food was just as bad no variety at all, pointless going half board as we had to eat out most of the time as it was so bad. The facilities are neglected the customer care non existent and most nights there was screaming and fighting from locals at the front reception leaving clubs and bars . Incredibly unsafe for families and poor value for money. Worst...