「Staff was attentive and nice. Breakfast was lovely. Pool was excellent - clean and warm and the surrounding area had heated floors! My only issue was the bigger bed being a combination of two small beds put together and not one solid mattress.」
「The hotel was good and clean but their policy for checking in was a bit strange. They insisted on taking all passports and keeping a copy. This was particularly difficult after a long trip with kids and a large group. We had to wait a long time for everyone to arrive and hand over their passports. The staff were slow and didn’t seem to consider our situation with sleeping children.」
「customer care and communication could be improved. too many random policies and strict timing in a relaxation resort and a bit of hostile attitude of almost all staff except the reception team should be improved.
the indoor pool was not that appealing for adults and yes you need slippers to walk around there inside. the outdoor pool and bar was pretty good. the actual water part advertised is quite a walk away and they need daily paperwork to let you in! it is a different business.
there was...