「2nd room - 3 families booked this hotel over a year ago, hotel was cancellable and modifiable until the day prior to check in. I called hotel to update reservation and notify them of our date updates over a month in advance - plenty of time to resell dates for a busy weekend. ‘No problem, just let us know when you arrive at checkin’. I was told this for all 3 reservations because I called on each. Asked for a note on account.
At check-in ‘nope, can’t do that; call booking agency, Expedia’....
「2nd room - 3 families booked this hotel over a year ago, hotel was cancellable and modifiable until the day prior to check in. I called hotel to update reservation and notify them of our date updates over a month in advance - plenty of time to resell dates for a busy weekend. ‘No problem, just let us know when you arrive at checkin’. I was told this for all 3 reservations because I called on each. Asked for a note on account.
At check-in ‘nope, can’t do that; call booking agency, Expedia’....
Dawn-Marie