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張家界ファティエン ホテル (张家界华天大酒店)の口コミ

5 out of 5
張家界ファティエン ホテル (张家界华天大酒店)
Huatian Town, Guanliping, Yongding District, Zhangjiajie

口コミ

8.4

とても良い

評価 10 - 31 件の口コミ中 14 件が非常に良い" "
評価 8 - 31 件の口コミ中 11 件が良い" "
評価 6 - 31 件の口コミ中 5 件が普通" "
評価 4 - 31 件の口コミ中 0 件が不満" "
評価 2 - 31 件の口コミ中 1 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
天門山へアクセスの良いホテル
天門山ロープーウェイ乗り場まで徒歩で行ける場所にありとても便利なホテルでした。 豪華な感じではありませんが、特に問題なく過ごすことができました。
2021 年 4 月に 1 泊滞在
Graceからの返信 (投稿日 : 2021 年 7 月 5 日)
尊敬する貴賓、こんにちは。張家界華天ホテルへようこそ、天門山下にあります。ホテルから歩いて10分で天門山ロープウェイ駅に着きます。今回のサービスに対する評価に感謝します。引き続き改善して、快適で満足なチェックイン体験を提供します。次回のご来店をお待ちしております。楽しい旅をしてください。

8/10 (良い)

Jan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Väldigt nära linbanan till Tian mountain, en av de bästa sevärdheterna här.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Jan

良かった点 : 清潔度、スタッフとサービス
Hotellet ligger bara 5 minuters promenad från den långa linbanan upp på berget. Så fantastiskt läge. Alla varuhus i närheten är avvecklade, så för att shoppa ta en taxi 10 minuter till stan. Mycket vänlig personal. Mycket bra frukost. Något sliten byggnad. Rekommenderas!
2024 年 5 月に 4 泊滞在

8/10 (良い)

Francisco

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel room, which stay there again
2024 年 4 月に 2 泊滞在

8/10 (良い)

MAN CHUEN

2024 年 3 月に 3 泊滞在

8/10 (良い)

JING

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ok
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

FARIS HAMID

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在

6/10 (普通)

JIHEUI

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在

6/10 (普通)

Christian

Needs a makeover
Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.
2023 年 10 月に 2 泊滞在

6/10 (普通)

Sze Ching

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Front desk服務人員的態度不好，多次質疑我的姓氏，說了多少遍都不知道，不會再入住
2023 年 9 月に 1 泊滞在

8/10 (良い)

Vurghun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Main problem is the staff cant speak English
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Michael Tat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There was a doorman named Rock who was exceptionally helpful in giving directions and giving taxis instructions.
2023 年 5 月に 4 泊滞在

10/10 (非常に良い)

Ann、Sydney

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was nice. They provided us with a fruit platter as a welcoming gift. We were there for Christmas and they provided us with small dessert and gift for Christmas.
2019 年 12 月に 3 泊滞在
cdからの返信 (投稿日 : 2020 年 1 月 10 日)
Dear friends: the warmest is not the Spring, but your satisfied smiling face; The most comfortable is not the Sun, but our blessings. Thank you for your remembering niceness of Zhangjiajie Huatian hotel, we hope you will leave the beautiful memories behind , bring a full blessing away. Hope we have a better meeting again in the future!

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very accommodating as I had come to Zhangjiajie on a research project and I wasn't sure how to find the village I needed to. Broad Hu, in particular, helped by organising a guide at short notice and changing my travel plans made by a third party to make the project a success.
2019 年 12 月に 1 泊滞在
cdからの返信 (投稿日 : 2019 年 12 月 31 日)
Dear friends, I am very honored those people Zhangjiajie Huatian, those things let you remember deeply, we would like to thank you deeply: thank you for your choice let us meet, know each other; thank you for your praise to Zhangjiajie Huatian hotel; Thank you for sharing your happiness and beauty! Life is a life of faith, believe in good, naturally can meet the good. We look forward to more friends coming here to feel the beauty of what you say: careful and considerate staff, comfortable and warm rooms, restaurant delicacies, unique scenery, and so on. Time is like water, always speechless. If you are well, it will be sunny.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
主要是早餐比較多油，需要用水泡一下...其他都是非常出色的！貼心！房間乾淨，入住順暢，應該是張家界比較好的酒店！記得喔，去景點的巴士酒店外大庸路都有，不用到汽車站的。
2019 年 12 月に 4 泊滞在
Graceからの返信 (投稿日 : 2021 年 7 月 5 日)
尊敬的贵宾，您好！欢迎您光临张家界华天大酒店。“有朋自远方来，不亦乐乎”非常感谢您入住张家界大酒店。为每一位顾客朋友提供舒适、整洁的环境和贴心、优质的服务是我们每一位华天人的职责。酒店早餐主要由张家界特色米粉、中式点心与炒菜、西式糕点、水果沙拉、健康果蔬等共计60多个品种组成，酒店也会定期进行改良与丰富早餐种类。当然，家人们有好的建议我们一定会采纳的哦~我们将持续关注宾客入住感受，不断改善酒店产品和服务细节，我们将用行动来证明我们的进步与成长。华天一路走来，感谢您的支持与帮助，期盼下一次我们的相见，希望您能看到我们用心的改变。华天真诚期盼着您的下次光临，祝您阖家幸福，美满！

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Aircond not working for my 5 nights stay due to Aircond maintenance? So disappointed and so hardly to sleep and get sick fever sore throat. So bad. Lost of confident about china hotel. Room request more drink water get extra charge so bad it’s so called 4 stars hotel? Please don’t go to this hotel. Don’t recommended.
2019 年 11 月に 5 泊滞在
chからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear guests: Hello! Thank you for staying in Huatian Hotel, Zhangjiajie. Due to the air conditioning maintenance, we apologize for not bringing you a satisfactory experience. Now the hotel air conditioning has resumed operation. In addition, there is an additional charge for the mineral water you responded to. At that time, our waiter misunderstood your meaning and mistakenly thought that you need to add charged mineral water, which brought you a bad feeling, and apologized to you deeply. Every room in the hotel is equipped with free mineral water. If you need to add it, you can dial 0 directly. As your 24-hour service manager, if you have any questions, you can contact the assistant manager of the hotel lobby directly. We will serve you wholeheartedly. I'm sorry to tell you again. Please continue to pay attention to Huatian in progress and sincerely invite you to come again! Wish you a happy life!

10/10 (非常に良い)

Li Shing

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good hotel service and facilities.
2019 年 10 月に 3 泊滞在
chからの返信 (投稿日 : 2019 年 10 月 17 日)
Dear guests: Thanks for your supporting to our hotel, we always believe that sincere service will win a good reputation, also believe that a good public praise also need to pass from mouth to mouth, thanks for your highly and strongly recommended, we will continue to work hard, to become your warm harbour in the journey!

8/10 (良い)

Roy

良かった点 : スタッフとサービス
Good hotel for the price
Great location. Great tourist office attached that was very helpful. Hotel was a little old and just ok for another big hotel.
2019 年 9 月に 1 泊滞在
chからの返信 (投稿日 : 2019 年 10 月 17 日)
Distinguished Guests: Hello! Thank you for your stay and comments. The hotel is adjacent to the Tianmenshan Rope Road Company, only 3 minutes drive from the train station, 6 minutes drive from the airport, convenient transportation, a convenient location. In addition, the hotel opened its doors on September 25, 2014 for new renovations. We will enhance the maintenance and repair of facilities and equipment. Work hard to enhance warmth and comfort. I look forward to seeing you again. Wish you a good mood every day!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to get to from the airport. Central to city, close to bus / train stations and cable car for mountain. The rooms are large and spacious but the chairs and stool in this room needs to be replaced or re-upholstered as they are showing signs of wear. If this hotel wants to attract more western visitors then the reception staff need to learn basic English. whenever I tried to communicate the staff member had to call over a colleague who understood a little English. English speaking staff in China are a big asset in attracting western tourists.
2019 年 9 月に 4 泊滞在
chからの返信 (投稿日 : 2019 年 9 月 26 日)
Dear guests and friends, see your praise and put forward valuable suggestions, we are extremely proud at the same time, but also from the heart moved. The hotel has been operating for more than five years. Some facilities and equipment are indeed inadequate. We will strengthen the rectification and upgrading. We will welcome you with a new look and continue to surprise you. In the future work, we will strengthen the staff English training, looking forward to your next stay, I wish you: health, good luck!

6/10 (普通)

Sonya、Auckland

Good location
Arrived late at night, and the lighting was very dim and the hallways very dark, we did not think it was a 5 star hotel, it looked uninviting, however with the light of day we did see that it had potential. "No smoking" signs were ignored. English was not spoken and communication was difficult. Room was big, clean enough but did find something left by the last occupants. Close to shops and very close to the cable cars up to Tianman Mountain. Area comes alive in the evening with activities across the road at the square.
2019 年 9 月に 2 泊滞在
chからの返信 (投稿日 : 2019 年 10 月 2 日)
Dear guests and friends, every city will always have reasons to let people think of, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope the Zhangjiajie huatian hotel is the most warm and unique of your memories! Hua Tian's little partner looks forward to your next visit! In return for your kindness, I invite you to join the Hua Tian VIP Club and enjoy the VIP courtesy. I wish you a happy life like poetry!

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All good. Convenient to all amenities. Good services & politeness
2019 年 9 月に 6 泊滞在
chからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear guests: Thanks for your supporting to our hotel, we always believe that sincere service will win a good reputation, also believe that a good public praise also need to pass from mouth to mouth, thanks for your highly and strongly recommended, we will continue to work hard, to become your warm harbour in the journey!

8/10 (良い)

yoonho

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
호텔위치 좋음
호텔의 위치는 아주좋았으나 청결도및 관ㄹ히상태는 아쉬운 부분
2019 年 8 月に 2 泊滞在
chからの返信 (投稿日 : 2019 年 9 月 12 日)
친애하는 친구, 당신은 좋다!체크인 및 리뷰에 감사드립니다.입주기간에 불편을 끼쳐드려서 대단히 죄송하게 생각합니다!우리는 당신이 곤혹스러워하는 문제를 즉시 관련 부서에 반영하여 처리하도록 할 것이며, 가장 빠른 시간 내에 정돈을 할 것입니다.호텔 포용 및 지원에 다시 한번 감사드리며, 화톈을 계속 지켜봐 주시길 기대합니다.즐거운 생활되세요!

6/10 (普通)

LILIANA

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Esta en Chino!
El hotel está en buenas condiciones y las habitaciones están amplias y limpias, el personal trata de ser servicial pero nadie habla y solo hay comida local. El desayuno buffet mas o menos
2019 年 8 月に 1 泊滞在
hcからの返信 (投稿日 : 2019 年 8 月 17 日)
Dear guests: Thanks for your supporting to our hotel, we always believe that sincere service will win a good reputation, also believe that a good public praise also need to pass from mouth to mouth, thanks for your highly and strongly recommended, we will continue to work hard, to become your warm harbour in the journey!

10/10 (非常に良い)

宿泊されたお客様

2019 年 5 月に 2 泊滞在
Zhangjiajie HuaTian hotelからの返信 (投稿日 : 2019 年 6 月 20 日)
Distinguished Guests: Hello! Thank you for your comments on the hotel. Nature leaves us with the greatest gift of beautiful scenery, and Zhangjiajie Huatian Hotel has the opportunity to create such a resort and provide you with quality services. Hope you stay closer to nature and enjoy peace! Have a nice life!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is clean and spacious. Check in swift and smooth.
2019 年 4 月に 1 泊滞在
网络管家からの返信 (投稿日 : 2019 年 5 月 1 日)
Hi,Dear guest:Welcome to Zhangjiajie Huatian Hotel.As you say,it will only takes you 5 minutes to walk to the cableway station where you can up the Tianmen mountain,so it's very convenient if you wanna go there.In addition,there are square,supermarket,and lots of restaurants close by our hotel.It must be an excellent choice to stay with us.Thank you very much for leave a message on the platform.Have a good trip!

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were upgraded to a doremon suite when the hotel saw that we had kids. Tina at the front desk was absolutely amazing. She went out of her way during our stay and to make sure that we got to the airport on time. Everyone should have someone like her on their team. The hotel does not have 24 hours room service. And the city closes early. But one of the bell boys personally took my husband to the local KFC to get some food. The customer service, despite the language barrier is the most homeliest that I have ever experienced. The hotel is old. Room was large and the view is fantastic. They have everything there for you - but it’s not the most luxurious in terms of finishings. It’s the best hotel in downtown and 5 minutes walk away from the cable car and the downtown street of restaurants.
2019 年 4 月に 1 泊滞在
Zhangjiajie HuaTian hotel からの返信 (投稿日 : 2019 年 4 月 6 日)
Dear friends,thank you for comments!We are honoured that something and some people of Huatian hotel made deep impression on you!Thanks for your generosity to share your happiness and beautiful things! We are looking forward to more friends coming here to feel what you have experienced: attentive caring staff, comfortable rooms, the gourmet food of restaurant , unique scenery, etc.Thank you for choosed huatian hotel in Zhangjiajie .We are looking forward to serving you again!