This place was an absolute let down, they were lucky we were staying in Zermatt and it is naturally beautiful town. The shower smelled like sewage so one of them could not be used since it was clogged and disgusting. The lighting did not work in the apartment. We tried finding a place to call and complain but their lobby is only open from very limited hours. At the end of our stay, we tried to talk to a manager about our stay and they said we had come back at 3 pm to talk to someone (we were literally checking out, why would I stay in a town after 3 pm to complain to them). I would say there are tons of other options in the town, that may be a bit more pricey (even though this one was pricey enough) that may be more worth it. I tried talking to the manager about our experience via email and completely denied everything- which makes sense, we are far away no need to satisfy the customer. I am telling you, this place is not worth it.. plenty of other options- go for them. I am an avid traveler have stayed in many different places and this was a low budget stay with the desire of classy and luxury, completely missing the mark.